Chintaro Support - AU 03 9111 2656 / NZ 09 888 9296

Getting Started 8

• What does Chintaro do?
• How do I get help with using Chintaro?
• How to log in to Chintaro
• Home Screen and Navigating Chintaro
• How to find the location of your Data Folder

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Clients 21

• Adding a New Client
• Adding a New Client (NZ)
• Client - Households
• Client Screen - General Information
• Client Screen - General Information (NZ)

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Properties 27

• Adding a New Property
• Property Screen - General Information
• Property Screen - Adding a Room
• Property Screen - Changing a Room's Status
• Property Screen - Notes

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Tenancies 55

• Creating a Tenancy
• Viewing an Active Tenancy Record
• Tenancy Screen - General Information
• Tenancy Screen - Tenancy Transactions
• Tenancy Screen - Water Charges

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Waiting List 6

• Adding a Client to the Waiting List
• Waiting List - SMS
• Waiting List - Email
• Waiting List - Letters (Word Merge)
• Reactivating a client removed from the Waiting List

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Property Maintenance 22

• Property Maintenance - Raising/Adding a Maintenance Task
• Property Maintenance - Viewing all Maintenance Tasks
• Property Maintenance - Completing a Maintenance Task
• Property Maintenance - Cancelling a Maintenance Task
• Property Maintenance - Deleting a Maintenance Task

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Finance 38

• Finance - Importing Centrepay Payments
• Finance - What's the difference between CCeS and Centrepay?
• Finance -Tenancy Balances Screen & Reporting
• Finance - Generating Rent in Bulk
• Finance - Importing Bank Statements

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Reports & Exports 44

• Reports - Producing Standard (Paper) Reports
• Reports - Changing Standard Report Name and List Position
• Reports - Producing Standard Exports
• Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
• Reports - NAHA/AIHW Data Collection Report (AUS)

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Complaints & Incidents 3

• Recording Complaints & Incidents in Chintaro
• Viewing and Reporting on Complaints and Incidents
• Why can't I see Complaints/Incidents?

System Maintenance 31

• How to add a new user to Chintaro
• How to reset a user's password
• How to delete a user from Chintaro
• Using Related Links in Chintaro
• System Maintenance - Security Overview

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Audit 8

• How to view changes that have been made to an individual record
• Audit Functions - Sub-Menu
• Audit Functions - How to view all changes that have been made to the system
• Audit Functions - How to view the Buffer Account
• Audit Functions - How to view the Client Note Buffer Account

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Setting Up 13

• Setting up SMS functionality
• Property Inspection Manager (PIM) Settings
• Setting up Water Charge Invoices
• Setting Up Receipt or Invoice Templates to Chintaro
• Moving from Chintaro Access to Chintaro Cloud

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Word Merge 14

• Setting up Word Merges
• Chintaro Word Merge Fields
• Work Order and Quote Word Merge Templates
• Generic Word Merge Templates for NZ and AUS
• Chintaro Water Charge Template (generic)

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Training Options 3

• Chintaro Training Options
• Getting Started on Chintaro Learning - A Guide for Learners
• Registering for Chintaro Learning