Chintaro Support - AU 03 9111 2656 / NZ 09 888 9296

Getting Started 7

• What does Chintaro do?
• How do I get help?
• Using Windows
• Logging in to Chintaro
• The Home Screen and Navigation in Chintaro

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Clients 45

• Who are Clients in Chintaro?
• Adding a New Client
• Simple Step Flowchart: Add A Client
• Adding a New Client (New Zealand Users)
• Client Screen - General Information

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Properties 41

• Property Functions Overview
• Adding a New Property
• Simple Step Flowchart: Add a Property
• Property Screen - General Information
• Property Screen - Adding a Room

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Tenancies 86

• Who are Tenants in Chintaro?
• Viewing an Active Tenancy Record
• Creating a Tenancy
• Simple Step Flowchart: Create a Tenancy
• Tenancy Screen - General Information

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Waiting List 12

• Waiting List Sub-Menu
• Adding a Client to the Waiting List
• Simple Step Flowchart: Add a new Client to the Waiting List
• Waiting List Screen - General Information
• Waiting List Screen - Notes

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Property Maintenance 32

• Property Maintenance Sub-Menu
• Adding a Tradesperson
• Raising a Maintenance Task (Work Order)
• Simple Step Flowchart: Create a Maintenance Task
• How to Close off/Complete a Maintenance Task when the job has been finished

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Finance 47

• Chintaro Finance Overview
• Viewing the Finance Sub-Menu
• How to Import Centrepay Payments for Tenants with no splits
• Importing Centrepay payments for Tenants with splits
• Importing Bank Statements for Tenants with no splits

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Reports and Exports 46

• Reports and Exports Sub-Menu
• How to produce standard reports in Chintaro
• How to produce exports in Chintaro
• Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
• NAHA/Data Collection Report

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Complaints 3

• Complaints/Incidents in Chintaro
• Viewing and Reporting on the Complaints in Chintaro
• Why can't I see Complaints/Incidents?

System Maintenance 34

• System Maintenance Sub-Menu Overview
• System Maintenance - Security Overview
• Add a new Chintaro user to the System
• Changing/Re-setting a User's Password
• Deleting Users from Chintaro

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Audit 8

• How to view changes that have been made to an individual record
• Audit Functions - Sub-Menu
• Audit Functions - How to view all changes that have been made to the system
• Audit Functions - How to view the Buffer Account
• Audit Functions - How to view the Client Note Buffer Account

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Miscellaneous 6

• Moving your Chintaro Database
• How to remove the Security Warnings when starting Chintaro
• How to find the location of your Templates folder
• How to find the location of your Data Folder
• How to Create and Use Saved Views

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Setting Up 19

• Setting Up Repair and Compact / Unrecognised Database Format Error
• Instructions for setting up Inspections in Chintaro and PIM
• Setting up Direct Debits in Chintaro
• Setting up Water Charge Invoices
• Setting up SMS functionality

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Quick Start Guides 3

• Chintaro Quick Start Guide (For Australian Chintaro Users)
• Chintaro Quick Start Guide (For New Zealand Chintaro Users)
• Chintaro Maintenance Quick Start Guide

Word Merge 13

• Setting up Word Merges
• Chintaro Word Merge Fields
• Work Order and Quote Word Merge Templates
• Generic Word Merge Templates for NZ and AUS
• Chintaro Water Charge Template (generic)

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