Chintaro Support - AU 03 9111 2656 / NZ 09 888 9296
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How to use Chintaro
Getting Started
8
What does Chintaro do?
How do I get help with using Chintaro?
How to log in to Chintaro
Home Screen and Navigating Chintaro
How to find the location of your Data Folder
View all 8
Clients
21
Adding a New Client
Adding a New Client (NZ)
Client - Households
Client Screen - General Information
Client Screen - General Information (NZ)
View all 21
Properties
27
Adding a New Property
Property Screen - General Information
Property Screen - Adding a Room
Property Screen - Changing a Room's Status
Property Screen - Notes
View all 27
Tenancies
56
Creating a Tenancy
Viewing an Active Tenancy Record
Tenancy Screen - General Information
Tenancy Screen - Tenancy Transactions
Tenancy Screen - Water Charges
View all 56
Waiting List
6
Adding a Client to the Waiting List
Waiting List - SMS
Waiting List - Email
Waiting List - Letters (Word Merge)
Reactivating a client removed from the Waiting List
View all 6
Property Maintenance
22
Property Maintenance - Raising/Adding a Maintenance Task
Property Maintenance - Viewing all Maintenance Tasks
Property Maintenance - Completing a Maintenance Task
Property Maintenance - Cancelling a Maintenance Task
Property Maintenance - Deleting a Maintenance Task
View all 22
Finance
39
Finance - Importing Centrepay Payments
Finance - What's the difference between CCeS and Centrepay?
Finance -Tenancy Balances Screen & Reporting
Finance - Generating Rent in Bulk
Finance - Importing Bank Statements
View all 39
Reports & Exports
45
Reports - Producing Standard (Paper) Reports
Reports - Changing Standard Report Name and List Position
Reports - Producing Standard Exports
Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
Reports - NAHA/AIHW Data Collection Report (AUS)
View all 45
Complaints & Incidents
3
Recording Complaints & Incidents in Chintaro
Viewing and Reporting on Complaints and Incidents
Why can't I see Complaints/Incidents?
System Maintenance
33
How to add a new user to Chintaro
How to reset a user's password for Chintaro
How to delete a user from Chintaro
Using Related Links in Chintaro
System Maintenance - Security Overview
View all 33
Audit
8
How to view changes that have been made to an individual record
Audit Functions - Sub-Menu
Audit Functions - How to view all changes that have been made to the system
Audit Functions - How to view the Buffer Account
Audit Functions - How to view the Client Note Buffer Account
View all 8
Setting Up
13
Setting up SMS functionality
Property Inspection Manager (PIM) Settings
Setting up Water Charge Invoices
Setting Up Receipt or Invoice Templates to Chintaro
Moving from Chintaro Access to Chintaro Cloud
View all 13
Word Merge
15
Setting up Word Merges from Start to Finish
Chintaro Word Merge Fields
Work Order and Quote Word Merge Templates
Generic Word Merge Templates for NZ and AUS
Chintaro Water Charge Template (generic)
View all 15
Training Options
3
Chintaro Training Options
Getting Started on Chintaro Learning - A Guide for Learners
Registering for Chintaro Learning
Help Desk Software
by Freshdesk Support Desk