Viewing and Reporting on Complaints and Incidents

Chintaro includes a screen that users with appropriate permissions can view all Complaints and Incidents in the system.  In addition to viewing all of the Complaints/Incidents in the system in this screen, users can print and export the data to build reports on them. 

Viewing the Complaints in Chintaro

To view the Complaints in Chintaro, from the Home Screen, click Complaints/Incidents, then click Manage Complaints/Incidents. 

The Manage Complaints/Incidents screen will open, where you can view all of the Complaints/Incidents in the system.

NOTE: This screen will default to show you all the the Complaints/Incidents that are 'Active' in the system. 

You are able to use the sort, filter hide and unhide functions on any of the columns to customise how you would like to see this screen. Click here to read more about how to use Search Screens in Chintaro.  

Viewing the Complaints Notes in Chintaro

To view the Complaints/Incidents' notes in Chintaro, from the Home Screen, click Complaints/Incidents, then click Manage Complaints/Incidents Notes.

This screen allows you to filter by who needs to action the incident, as well as reassign notes in bulk.

Reporting on the Complaints/Incidents in Chintaro

You can customise the Manage Complaints screen to the columns or data that you need to report on, and save the view of the screen so that it can be used for future reports. For more information about creating customised views/reports on a screen, please see the following solution: Creating and using Saved Views for reporting

Once you have created your reporting view(s), you can export the data on the screen to use outside of Chintaro by clicking the Export button at the top of the screen. 

Clicking the Print button will only print what is visible on your screen, and as printing is limited to an A4 sized page, it is recommended you click Export to view the data out of Chintaro.

If you require further assistance from Chintaro Support

Please raise a ticket with Chintaro Support by emailing support@chintaro.com.au if you would like further assistance.