Chintaro Support - AU 03 9111 2656 / NZ 09 888 9296

Getting Started 8

• What does Chintaro do?
• How do I get help with using Chintaro?
• How to log in to Chintaro
• Home Screen and Navigating Chintaro
• How to find the location of your Data Folder

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Clients 21

• Adding a New Client
• Adding a New Client (NZ)
• Client - Households
• Client Screen - General Information
• Client Screen - General Information (NZ)

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Properties 27

• Adding a New Property
• Property Screen - General Information
• Property Screen - Adding a Room
• Property Screen - Changing a Room's Status
• Property Screen - Notes

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Tenancies 56

• Creating a Tenancy
• Viewing an Active Tenancy Record
• Tenancy Screen - General Information
• Tenancy Screen - Tenancy Transactions
• Tenancy Screen - Water Charges

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Waiting List 6

• Adding a Client to the Waiting List
• Waiting List - SMS
• Waiting List - Email
• Waiting List - Letters (Word Merge)
• Reactivating a client removed from the Waiting List

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Property Maintenance 22

• Property Maintenance - Raising/Adding a Maintenance Task
• Property Maintenance - Viewing all Maintenance Tasks
• Property Maintenance - Completing a Maintenance Task
• Property Maintenance - Cancelling a Maintenance Task
• Property Maintenance - Deleting a Maintenance Task

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Finance 39

• Finance - Importing Centrepay Payments
• Finance - What's the difference between CCeS and Centrepay?
• Finance -Tenancy Balances Screen & Reporting
• Finance - Generating Rent in Bulk
• Finance - Importing Bank Statements

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Reports & Exports 45

• Reports - Producing Standard (Paper) Reports
• Reports - Changing Standard Report Name and List Position
• Reports - Producing Standard Exports
• Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
• Reports - NAHA/AIHW Data Collection Report (AUS)

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Complaints & Incidents 3

• Recording Complaints & Incidents in Chintaro
• Viewing and Reporting on Complaints and Incidents
• Why can't I see Complaints/Incidents?

System Maintenance 33

• How to add a new user to Chintaro
• How to reset a user's password for Chintaro
• How to delete a user from Chintaro
• Using Related Links in Chintaro
• System Maintenance - Security Overview

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Audit 8

• How to view changes that have been made to an individual record
• Audit Functions - Sub-Menu
• Audit Functions - How to view all changes that have been made to the system
• Audit Functions - How to view the Buffer Account
• Audit Functions - How to view the Client Note Buffer Account

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Setting Up 13

• Setting up SMS functionality
• Property Inspection Manager (PIM) Settings
• Setting up Water Charge Invoices
• Setting Up Receipt or Invoice Templates to Chintaro
• Moving from Chintaro Access to Chintaro Cloud

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Word Merge 15

• Setting up Word Merges from Start to Finish
• Chintaro Word Merge Fields
• Work Order and Quote Word Merge Templates
• Generic Word Merge Templates for NZ and AUS
• Chintaro Water Charge Template (generic)

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Training Options 3

• Chintaro Training Options
• Getting Started on Chintaro Learning - A Guide for Learners
• Registering for Chintaro Learning

I'm getting an error message 58

• I've been asked for a screenshot
• Error: SMS to XXXX XXX XXX ERROR: 88 SMSGlobalMsgID
• Unable to log in to Chintaro: Warning: USER has more than one Chintaro session open
• Chintaro Support Portal
• Error #70: Permission Denied

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Something isn't working as it should 39

• Property not showing in Manage Properties screen
• Rent Collected not showing in General Lease Report
• Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
• Chintaro frozen
• Transaction Type missing from Tenancy Transaction Ledger

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About Chintaro Cloud 12

• Chintaro Cloud Overview
• Chintaro Cloud FAQs
• How we keep your data safe on Chintaro Cloud
• How to update your version of Parallels Client (Cloud Users)
• Accessing your Cloud Apps and Chintaro Data Folder

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Installing Chintaro Cloud 16

• Logging in to Chintaro Cloud through a Web Browser (Parallels)
• Installing Parallels Client to access Chintaro Cloud from a Computer/Laptop
• Installing Parallels Client on an iPad
• Importing your RAS Connection to the Parallels Client (Desktop) to access Chintaro
• Logging off Chintaro from the Parallels Web Browser

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Help! I'm having problems with Chintaro Cloud 9

• What to do if you've forgotten your Chintaro Cloud (Parallels) Password
• Cloud: Error message "462 The remote server machine does not exist or is unavailable"
• Unable to connect to Parallels/ RAS connection could not be found
• How to send your Parallels Client log file to Support
• Sending a screenshot of your Connection Properties to Chintaro Support

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Chintaro Mobile App 2

• About the Chintaro Mobile App - Your Questions Answered
• Downloading and Installing the Chintaro Mobile app to your device

Chintaro Insights Overview 2

• Chintaro Insights Explained
• Chintaro Insights Date Fields

Chintaro Insights - General Screen 12

• Navigating through Chintaro Insights
• Chintaro Insights - General Screen
• Chintaro Insights - Client Screen
• Chintaro Insights - Tenancies Screen
• Chintaro Insights - Properties Screen

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Chintaro Insights - VRS Screen 8

• Chintaro Insights - VRS Screen
• Chintaro Insights - VRS KPM3 Turnaround Screen
• Chintaro Insights - VRS KPM4 Rent Screen
• Chintaro Insights - VRS KPM5 Tenancies Screen
• Chintaro Insights - VRS KPM6 Complaints Screen

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Chintaro Insights - NRS Screen 4

• Chintaro Insights - NRS Screen
• Chintaro Insights - NRS PO1 Tenancies Screen
• Chintaro Insights - NRS P02 Housing Assets Screen
• Chintaro Insights - NRS PO6 Management Screen

Chintaro Insights Release Notes 0

Updating the system 11

• Updating Chintaro SQLx Instructions
• Updating Chintaro Access Instructions
• Which version of Chintaro is my Organisation currently running?
• How to update the Chintaro logo to your logo on the Home Screen
• Updating Centrelink Income Rates & Centrelink Rent Assistance Rates

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Release Notes 33

• What's new in the June 2022 release?
• What's new in the March 2022 release?
• What's new in the December 2021 release?
• What's new in the October 2021 release?
• What's New in the August 2021 release?

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Installing Chintaro 12

• Instructions to load Chintaro onto a New Computer (Non-Cloud)
• Chintaro Access Installation Guide
• Moving your Chintaro Database
• Chintaro Access Installation Guide (Citrix Version)
• How to remove the Security Warnings when starting Chintaro

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Implementation Guides 2

• Chintaro Cloud Implementation Guide (On Site Training)
• Chintaro Cloud Implementation Guide (Online Training)

FAQ 8

• Backing Up your Chintaro Databases
• What does Chintaro mean?
• Data Required for Chintaro
• What causes a database corruption?
• Can I use Chintaro on an iPad?

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Chintaro Terms & Conditions 1

• Chintaro Terms and Conditions