Chintaro Support - AU 03 9111 2656 / NZ 09 888 9296
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Knowledge base
How to use Chintaro
Getting Started
8
What does Chintaro do?
How do I get help with using Chintaro?
How to log in to Chintaro
Home Screen and Navigating Chintaro
How to find the location of your Data Folder
View all 8
Clients
21
Adding a New Client
Adding a New Client (NZ)
Client - Households
Client Screen - General Information
Client Screen - General Information (NZ)
View all 21
Properties
27
Adding a New Property
Property Screen - General Information
Property Screen - Adding a Room
Property Screen - Changing a Room's Status
Property Screen - Notes
View all 27
Tenancies
56
Creating a Tenancy
Viewing an Active Tenancy Record
Tenancy Screen - General Information
Tenancy Screen - Tenancy Transactions
Tenancy Screen - Water Charges
View all 56
Waiting List
6
Adding a Client to the Waiting List
Waiting List - SMS
Waiting List - Email
Waiting List - Letters (Word Merge)
Reactivating a client removed from the Waiting List
View all 6
Property Maintenance
22
Property Maintenance - Raising/Adding a Maintenance Task
Property Maintenance - Viewing all Maintenance Tasks
Property Maintenance - Completing a Maintenance Task
Property Maintenance - Cancelling a Maintenance Task
Property Maintenance - Deleting a Maintenance Task
View all 22
Finance
39
Finance - Importing Centrepay Payments
Finance - What's the difference between CCeS and Centrepay?
Finance -Tenancy Balances Screen & Reporting
Finance - Generating Rent in Bulk
Finance - Importing Bank Statements
View all 39
Reports & Exports
45
Reports - Producing Standard (Paper) Reports
Reports - Changing Standard Report Name and List Position
Reports - Producing Standard Exports
Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
Reports - NAHA/AIHW Data Collection Report (AUS)
View all 45
Complaints & Incidents
3
Recording Complaints & Incidents in Chintaro
Viewing and Reporting on Complaints and Incidents
Why can't I see Complaints/Incidents?
System Maintenance
33
How to add a new user to Chintaro
How to reset a user's password for Chintaro
How to delete a user from Chintaro
Using Related Links in Chintaro
System Maintenance - Security Overview
View all 33
Audit
8
How to view changes that have been made to an individual record
Audit Functions - Sub-Menu
Audit Functions - How to view all changes that have been made to the system
Audit Functions - How to view the Buffer Account
Audit Functions - How to view the Client Note Buffer Account
View all 8
Setting Up
13
Setting up SMS functionality
Property Inspection Manager (PIM) Settings
Setting up Water Charge Invoices
Setting Up Receipt or Invoice Templates to Chintaro
Moving from Chintaro Access to Chintaro Cloud
View all 13
Word Merge
15
Setting up Word Merges from Start to Finish
Chintaro Word Merge Fields
Work Order and Quote Word Merge Templates
Generic Word Merge Templates for NZ and AUS
Chintaro Water Charge Template (generic)
View all 15
Training Options
3
Chintaro Training Options
Getting Started on Chintaro Learning - A Guide for Learners
Registering for Chintaro Learning
Help! I'm having problems
I'm getting an error message
58
I've been asked for a screenshot
Error: SMS to XXXX XXX XXX ERROR: 88 SMSGlobalMsgID
Unable to log in to Chintaro: Warning: USER has more than one Chintaro session open
Chintaro Support Portal
Error #70: Permission Denied
View all 58
Something isn't working as it should
39
Property not showing in Manage Properties screen
Rent Collected not showing in General Lease Report
Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
Chintaro frozen
Transaction Type missing from Tenancy Transaction Ledger
View all 39
Chintaro Cloud
About Chintaro Cloud
12
Chintaro Cloud Overview
Chintaro Cloud FAQs
How we keep your data safe on Chintaro Cloud
How to update your version of Parallels Client (Cloud Users)
Accessing your Cloud Apps and Chintaro Data Folder
View all 12
Installing Chintaro Cloud
16
Logging in to Chintaro Cloud through a Web Browser (Parallels)
Installing Parallels Client to access Chintaro Cloud from a Computer/Laptop
Installing Parallels Client on an iPad
Importing your RAS Connection to the Parallels Client (Desktop) to access Chintaro
Logging off Chintaro from the Parallels Web Browser
View all 16
Help! I'm having problems with Chintaro Cloud
9
What to do if you've forgotten your Chintaro Cloud (Parallels) Password
Cloud: Error message "462 The remote server machine does not exist or is unavailable"
Unable to connect to Parallels/ RAS connection could not be found
How to send your Parallels Client log file to Support
Sending a screenshot of your Connection Properties to Chintaro Support
View all 9
Getting more from Chintaro
Chintaro Mobile App
2
About the Chintaro Mobile App - Your Questions Answered
Downloading and Installing the Chintaro Mobile app to your device
Chintaro Insights Overview
2
Chintaro Insights Explained
Chintaro Insights Date Fields
Chintaro Insights - General Screen
12
Navigating through Chintaro Insights
Chintaro Insights - General Screen
Chintaro Insights - Client Screen
Chintaro Insights - Tenancies Screen
Chintaro Insights - Properties Screen
View all 12
Chintaro Insights - VRS Screen
8
Chintaro Insights - VRS Screen
Chintaro Insights - VRS KPM3 Turnaround Screen
Chintaro Insights - VRS KPM4 Rent Screen
Chintaro Insights - VRS KPM5 Tenancies Screen
Chintaro Insights - VRS KPM6 Complaints Screen
View all 8
Chintaro Insights - NRS Screen
4
Chintaro Insights - NRS Screen
Chintaro Insights - NRS PO1 Tenancies Screen
Chintaro Insights - NRS P02 Housing Assets Screen
Chintaro Insights - NRS PO6 Management Screen
Chintaro Insights Release Notes
0
Updating Chintaro
Updating the system
11
Updating Chintaro SQLx Instructions
Updating Chintaro Access Instructions
Which version of Chintaro is my Organisation currently running?
How to update the Chintaro logo to your logo on the Home Screen
Updating Centrelink Income Rates & Centrelink Rent Assistance Rates
View all 11
Release Notes
33
What's new in the June 2022 release?
What's new in the March 2022 release?
What's new in the December 2021 release?
What's new in the October 2021 release?
What's New in the August 2021 release?
View all 33
Installing Chintaro
12
Instructions to load Chintaro onto a New Computer (Non-Cloud)
Chintaro Access Installation Guide
Moving your Chintaro Database
Chintaro Access Installation Guide (Citrix Version)
How to remove the Security Warnings when starting Chintaro
View all 12
Implementation Guides
2
Chintaro Cloud Implementation Guide (On Site Training)
Chintaro Cloud Implementation Guide (Online Training)
General
FAQ
8
Backing Up your Chintaro Databases
What does Chintaro mean?
Data Required for Chintaro
What causes a database corruption?
Can I use Chintaro on an iPad?
View all 8
Chintaro Terms & Conditions
1
Chintaro Terms and Conditions
Help Desk Software
by Freshdesk Support Desk