Chintaro Support - AU 03 9111 2656 / NZ 09 888 9296

Positions Available within the Chintaro Team 1

• Chintaro Customer Support and Training Officer – Full Time (37.5 hrs/week)

Updating the system 13

• Updating Chintaro Access Instructions
• Updating Chintaro SQLx Instructions
• Which version of Chintaro is my Organisation currently running?
• How to update the Chintaro logo to your logo on the Home Screen
• Updating Centrelink Income Rates & Centrelink Rent Assistance Rates

See all 13 articles

Installing Chintaro 11

• Instructions to load Chintaro onto a New Computer
• Chintaro Access Installation Guide
• Chintaro Access Installation Guide (Citrix Version)
• Chintaro SQL Installation Guide
• Chintaro SQL Installation Guide (Citrix Version)

See all 11 articles

Release Notes 12

• What's new in the March 2019 release?
• What's new in the January 2019 release?
• What's new in the December 2018 release?
• What's new in the November 2018 release?
• What's new in the October 2018 release?

See all 12 articles

Implementation Guides 2

• Chintaro Cloud Implementation Guide (On Site Training)
• CHINTARO CLOUD IMPLEMENTATION GUIDE (GO TO MEETING TRAINING)

Getting Started 7

• What does Chintaro do?
• How do I get help?
• Using Windows
• Logging in to Chintaro
• The Home Screen and Navigation in Chintaro

See all 7 articles

Clients 43

• Who are Clients in Chintaro?
• Adding a New Client
• Simple Step Flowchart: Add A Client
• Adding a New Client (New Zealand Users)
• Client Screen - General Information

See all 43 articles

Properties 37

• Property Functions Overview
• Adding a New Property
• Simple Step Flowchart: Add a Property
• Property Screen - General Information
• Property Screen - Adding a Room

See all 37 articles

Tenancies 78

• Who are Tenants in Chintaro?
• Viewing an Active Tenancy Record
• Creating a Tenancy
• Simple Step Flowchart: Create a Tenancy
• Tenancy Screen - General Information

See all 78 articles

Waiting List 11

• Waiting List Sub-Menu
• Adding a Client to the Waiting List
• Simple Step Flowchart: Add a new Client to the Waiting List
• Waiting List Screen - General Information
• Waiting List Screen - Notes

See all 11 articles

Property Maintenance 27

• Property Maintenance Sub-Menu
• Adding a Tradesperson
• Raising a Maintenance Task (Work Order)
• Simple Step Flowchart: Create a Maintenance Task
• How to Close off/Complete a Maintenance Task when the job has been finished

See all 27 articles

Finance 43

• Chintaro Finance Overview
• Viewing the Finance Sub-Menu
• How to Import Centrepay Payments for Tenants with no splits
• Importing Centrepay payments for Tenants with splits
• Importing Bank Statements for Tenants with no splits

See all 43 articles

Reports and Exports 41

• Reports and Exports Sub-Menu
• How to produce standard reports in Chintaro
• How to produce exports in Chintaro
• Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
• NAHA/Data Collection Report

See all 41 articles

Complaints 2

• Adding a new Complaint to Chintaro
• Viewing and Reporting on the Complaints in Chintaro

System Maintenance 27

• System Maintenance Sub-Menu Overview
• System Maintenance - Security Overview
• Add a new Chintaro user to the System
• Changing/Re-setting a User's Password
• Deleting Users from Chintaro

See all 27 articles

Audit 8

• How to view changes that have been made to an individual record
• Audit Functions - Sub-Menu
• Audit Functions - How to view all changes that have been made to the system
• Audit Functions - How to view the Buffer Account
• Audit Functions - How to view the Client Note Buffer Account

See all 8 articles

Miscellaneous 4

• Moving your Chintaro Database
• How to remove the Security Warnings when starting Chintaro
• How to find the location of your Templates folder
• How to find the location of your Data Folder

Setting Up 19

• Setting Up Repair and Compact / Unrecognised Database Format Error
• Instructions for setting up Inspections in Chintaro and PIM
• Setting up Direct Debits in Chintaro
• Setting up Water Charge Invoices
• Setting up SMS functionality

See all 19 articles

Quick Start Guides 3

• Chintaro Quick Start Guide (For Australian Chintaro Users)
• Chintaro Quick Start Guide (For New Zealand Chintaro Users)
• Chintaro Maintenance Quick Start Guide

Word Merge 13

• Setting up Word Merges
• Chintaro Word Merge Fields
• Work Order and Quote Word Merge Templates
• Generic Word Merge Templates for NZ and AUS
• Chintaro Water Charge Template (generic)

See all 13 articles

I'm getting an error message 45

• Error #70 Permission Denied
• Adjusting the Trust Center and Trusted Location settings in Access
• Error: Cannot open database 'X:\chintaro\data\rhp.mdw'. It may not be a database that your application recognizes or it may be corrupt.
• Error # 3048 Cannot Open Any More Databases
• Error #3061 Too Few Parameters

See all 45 articles

Something isn't working as it should 36

• Rent Collected not showing in HPF Report
• Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
• Chintaro frozen
• Transaction Type missing from Tenancy Transaction Ledger
• SMS Global Redirection from HTTP to HTTPS

See all 36 articles

I've been asked for a screenshot 1

• How to take a screenshot to send to Support

FAQ 9

• Backing Up your Chintaro Databases
• What does Chintaro mean?
• The Chintaro Online Training Portal
• Data Required for Chintaro
• What causes a database corruption?

See all 9 articles

User Groups 1

• November 2017 User Groups

Chintaro Terms & Conditions 1

• Chintaro Terms and Conditions

Chintaro User Workshops 2018 7

• User Workshop Held 22/02/2018 - Word Merging in Chintaro
• User Workshop Held 29/03/2018 - Properties in Chintaro
• User Workshop Held 14/06/2018 - System Maintenance Basics
• User Webinar Held 03/07/2018 - NAHA Data Collection Report
• User Webinar Held 24/07/2018 - Chintaro SQL Update

See all 7 articles

Chintaro Webinars 2016 6

• Webinar held 16/3/16 - What's new, a catch up for 2016 including new Support Portal
• Webinar held 20/6/16 - PIM, new Training Portal and new features
• Webinar held 20/7/16 - New features, Online Training Portal, Chintaro SQL, Statutory Reports and Support Overhaul
• Webinar held 17/8/16 - Progress Update Sneak Peak - New Website Sneak Peak - Web Hosting Demo, General Ledger Exports Demo, Generating Property Charges Demo, NRS Asset Plan Reporting
• Webinar held 21/9/16 - Version 6.1.16, Chintaro Hosting, What's Next? Word Merge Demonstration

See all 6 articles

Chintaro User Workshops 2016 3

• User Workshop Held 06/10/2016 - Common Household and Tenancy Problems
• User Workshop Held 02/11/2016 - All About Rents
• User Workshop Held 7/12/2016 - Word Merging in Chintaro

Chintaro Webinars 2015 2

• Webinar held 14/1/15 - Chintaro 6 Demo
• Webinar held 16/10/15 - Chintaro features update including Property Inspection Module

ACHO Group Training Webinars Sep/Oct 2016 4

• Webinar 1 held 20 September 2016 - Clients & properties
• Webinar 2 held 27 September 2016 - Tenancies
• Webinar 3 held 4 October 2016 - Finance, Arrears Management, Reports/Exports
• Webinar 4 held 11 October 2016 - Property Maintenance, Waiting List

About Chintaro Cloud 4

• Chintaro Cloud Overview
• Accessing your Cloud Apps and Chintaro Data Folder
• Chintaro Online Trial
• How to update Parallels Client for Cloud users

FAQ's about Chintaro Cloud 3

• Chintaro Cloud FAQs
• We are a Chintaro Cloud customer, how is our data backed up and stored?
• What does Chintaro Support do behind the scenes for Chintaro Cloud?

Installing Chintaro Cloud 16

• Logging in to Chintaro Cloud through a Web Browser (Parallels)
• Installing Parallels Client for Chintaro Cloud
• Installing Parallels Client on an iPad
• Importing your RAS Connection to the Parallels Client (Desktop) to access Chintaro
• Logging off Chintaro from the Parallels Web Browser

See all 16 articles

Help! I'm having problems with Chintaro Cloud 4

• What to do if you've forgotten your Chintaro Cloud (Parallels) Password
• Unable to connect to Parallels/ RAS connection could not be found
• How to send your Parallels Client log file to Support
• Sending a screenshot of your Connection Properties to Chintaro Support

About Chintaro Insights 1

• Chintaro Insights Trailer

Getting Started with Chintaro Insights 1

• Setting Up OneLogIn to Log In to Chintaro Insights

Using Chintaro Insights 0