Chintaro Support - AU 03 9111 2656 / NZ 09 888 9296

Updating the system 14

• Updating Patch Instructions/ Downloading and Installing the Latest Version of Chintaro
• Updating Centrelink Income Rates & Centrelink Rent Assistance Rates
• Updating the HPF Budget Tool
• Updating CPG Funding Allowances
• Updating CP&G Debenture Register

See all 14 articles

Installing Chintaro 8

• Instructions to load Chintaro onto a New Computer
• Chintaro Installation Guide (Citrix Version)
• Chintaro Installation Guide (Access version)
• Chintaro Installation Guide (SQL Server database version)
• How to move your Chintaro Databases

See all 8 articles

Release Notes 7

• What's new in 6.1.19
• What's new in 6.1.20
• What's new in 6.1.21
• What's new in SQL
• What's coming up next?

See all 7 articles

Getting Started 7

• What does Chintaro do?
• How do I get help?
• Using Windows
• Logging in to Chintaro
• The Home Screen and Navigation in Chintaro

See all 7 articles

Clients 43

• Who are Clients in Chintaro?
• Adding a New Client
• Simple Step Flowchart: Add A Client
• Adding a Client - NZ
• Client General Information

See all 43 articles

Properties 37

• Property Sub-Menu
• Adding a New Property
• Simple Step Flowchart: Add a Property
• Property Screen - General Information
• Property Screen - Rooms

See all 37 articles

Tenancies 78

• Tenancies Menu
• Viewing an Active Tenancy Record
• Creating a Tenancy
• Simple Step Flowchart: Create a Tenancy
• Tenancy Screen - General Information

See all 78 articles

Waiting List 11

• Waiting List Sub-Menu
• Adding a Client to the Waiting List
• Simple Step Flowchart: Add a new Client to the Waiting List
• Waiting List Screen - General Information
• Waiting List Screen - Notes

See all 11 articles

Property Maintenance 28

• Property Maintenance Sub-Menu
• Adding a Tradesperson
• Raising a Maintenance Task (Work Order)
• Simple Step Flowchart: Create a Maintenance Task
• How to Close off/Complete a Maintenance Task when the job has been finished

See all 28 articles

Finance 43

• Chintaro Finance Overview
• Viewing the Finance Sub-Menu
• How to Import Centrepay Payments for Tenants with no splits
• Importing Centrepay payments for Tenants with splits
• Importing Bank Statements for Tenants with no splits

See all 43 articles

Reports and Exports 38

• Reports and Exports Sub-Menu
• How to produce standard reports in Chintaro
• How to produce exports in Chintaro
• Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
• NAHA/Data Collection Report

See all 38 articles

Complaints 2

• Adding a new Complaint to Chintaro
• Viewing and Reporting on the Complaints in Chintaro

System Maintenance 24

• System Maintenance Sub-Menu Overview
• System Maintenance - Security Overview
• Add a new Chintaro user to the System
• Changing/Re-setting a User's Password
• Deleting Users from Chintaro

See all 24 articles

Audit 8

• How to view changes that have been made to an individual record
• Audit Functions - Sub-Menu
• Audit Functions - How to view all changes that have been made to the system
• Audit Functions - How to view the Buffer Account
• Audit Functions - How to view the Client Note Buffer Account

See all 8 articles

Miscellaneous 4

• Adjusting the Trust Centre Settings in Access
• Moving your Chintaro Database
• How to remove the Security Warnings when starting Chintaro
• How to find the location of your Templates folder

Setting Up 19

• Setting Up Repair and Compact / Unrecognised Database Format Error
• Instructions for setting up Inspections in Chintaro and PIM
• Setting up Direct Debits in Chintaro
• Setting up Water Charge Invoices
• Setting up SMS functionality

See all 19 articles

Quick Start Guides 3

• Chintaro Quick Start Guide (For Australian Chintaro Users)
• Chintaro Quick Start Guide (For New Zealand Chintaro Users)
• Chintaro Maintenance Quick Start Guide

Word Merge 13

• Setting up Word Merges
• Chintaro Word Merge Fields
• Work Order and Quote Word Merge Templates
• Generic Word Merge Templates for NZ and AUS
• Chintaro Water Charge Template (generic)

See all 13 articles

I'm getting an error message 33

• Error #70 Permission Denied
• Error: Cannot open database 'X:\chintaro\data\rhp.mdw'. It may not be a database that your application recognizes or it may be corrupt.
• Error # 3048 Cannot Open Any More Databases
• Error #3061 Too Few Parameters
• Error # 2467 after Updating Version

See all 33 articles

Something isn't working as it should 36

• Rent Collected not showing in HPF Report
• Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
• Chintaro frozen
• Transaction Type missing from Tenancy Transaction Ledger
• Maintaining Chintaro Database Performance

See all 36 articles

I've been asked for a screenshot 1

• How to take a screenshot to send to Support

FAQ 10

• Backing Up your Chintaro Databases
• Chintaro Training Options
• What does Chintaro mean?
• Chintaro Online Training
• Data Required for Chintaro

See all 10 articles

User Groups 1

• November 2017 User Groups

Chintaro User Workshops 2018 6

• User Workshop Held 22/02/2018 - Word Merging in Chintaro
• User Workshop Held 29/03/2018 - Properties in Chintaro
• User Workshop Held 14/06/2018 - System Maintenance Basics
• User Webinar Held 03/07/2018 - NAHA Data Collection Report
• User Webinar Held 24/07/2018 - Chintaro SQL Update

See all 6 articles

Chintaro Webinars 2016 6

• Webinar held 16/3/16 - What's new, a catch up for 2016 including new Support Portal
• Webinar held 20/6/16 - PIM, new Training Portal and new features
• Webinar held 20/7/16 - New features, Online Training Portal, Chintaro SQL, Statutory Reports and Support Overhaul
• Webinar held 17/8/16 - Progress Update Sneak Peak - New Website Sneak Peak - Web Hosting Demo, General Ledger Exports Demo, Generating Property Charges Demo, NRS Asset Plan Reporting
• Webinar held 21/9/16 - Version 6.1.16, Chintaro Hosting, What's Next? Word Merge Demonstration

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Chintaro User Workshops 2016 3

• User Workshop Held 06/10/2016 - Common Household and Tenancy Problems
• User Workshop Held 02/11/2016 - All About Rents
• User Workshop Held 7/12/2016 - Word Merging in Chintaro

Chintaro Webinars 2015 2

• Webinar held 14/1/15 - Chintaro 6 Demo
• Webinar held 16/10/15 - Chintaro features update including Property Inspection Module

ACHO Group Training Webinars Sep/Oct 2016 4

• Webinar 1 held 20 September 2016 - Clients & properties
• Webinar 2 held 27 September 2016 - Tenancies
• Webinar 3 held 4 October 2016 - Finance, Arrears Management, Reports/Exports
• Webinar 4 held 11 October 2016 - Property Maintenance, Waiting List

About Chintaro Cloud 4

• Chintaro Cloud Overview
• Accessing your Cloud Apps and Chintaro Data Folder
• Chintaro Online Trial
• How to update Parallels Client for Cloud users

FAQ's about Chintaro Cloud 2

• We are a Chintaro Cloud customer, how is our data backed up and stored?
• What does Chintaro Support do behind the scenes for Chintaro Cloud?

Installing Chintaro Cloud 16

• Logging in to Chintaro Cloud through a Web Browser (Parallels)
• Installing Parallels Client for Chintaro Cloud
• Installing Parallels Client on an iPad
• Importing your RAS Connection to the Parallels Client (Desktop) to access Chintaro
• Logging off Chintaro from the Parallels Web Browser

See all 16 articles

Help! I'm having problems with Chintaro Cloud 3

• What to do if you've forgotten your Chintaro Cloud (Parallels) Password
• Unable to connect to Parallels/ RAS connection could not be found
• How to send your Parallels Client log file to Support

About Chintaro Insights 1

• Chintaro Insights Trailer