Chintaro Support - AU 03 9111 2656 / NZ 09 888 9296
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Updating Chintaro
Updating the system
15
Updating Chintaro Access Instructions
Updating Chintaro SQLx Instructions
Which version of Chintaro is my Organisation currently running?
How to update the Chintaro logo to your logo on the Home Screen
Updating Centrelink Income Rates & Centrelink Rent Assistance Rates
View all 15
New Release Video
1
New Release Video - May 2021
Release Notes
30
What's New in the Latest Release?
What's new in the March 2022 release?
What's new in the December 2021 release?
What's new in the October 2021 release?
What's New in the August 2021 release?
View all 30
Installing Chintaro
10
Instructions to load Chintaro onto a New Computer (Non-Cloud)
Chintaro Access Installation Guide
Chintaro Access Installation Guide (Citrix Version)
Chintaro SQL Installation Guide
Chintaro SQL Installation Guide (Citrix Version)
View all 10
Implementation Guides
2
Chintaro Cloud Implementation Guide (On Site Training)
Chintaro Cloud Implementation Guide (Online Training)
How to Use Chintaro
Getting Started
7
What does Chintaro do?
How do I get help?
Using Windows
Logging in to Chintaro
The Home Screen and Navigation in Chintaro
View all 7
Clients
46
Who are Clients in Chintaro?
Adding a New Client
Simple Step Flowchart: Add A Client
Adding a New Client (New Zealand Users)
Client Screen - General Information
View all 46
Properties
44
Property Functions Overview
Adding a New Property
Simple Step Flowchart: Add a Property
Property Screen - General Information
Property Screen - Adding a Room
View all 44
Tenancies
90
Who are Tenants in Chintaro?
Viewing an Active Tenancy Record
Creating a Tenancy
Simple Step Flowchart: Create a Tenancy
Tenancy Screen - General Information
View all 90
Waiting List
12
Waiting List Sub-Menu
Adding a Client to the Waiting List
Simple Step Flowchart: Add a new Client to the Waiting List
Waiting List Screen - General Information
Waiting List Screen - Notes
View all 12
Property Maintenance
33
Property Maintenance Sub-Menu
Adding a Tradesperson
Raising a Maintenance Task (Work Order)
Simple Step Flowchart: Create a Maintenance Task
How to Close off/Complete a Maintenance Task when the job has been finished
View all 33
Finance
49
Chintaro Finance Overview
Viewing the Finance Sub-Menu
How to Import Centrepay Payments for Tenants with no splits
Importing Centrepay payments for Tenants with splits
Importing Bank Statements for Tenants with no splits
View all 49
Reports and Exports
50
Reports and Exports Sub-Menu
How to produce standard reports in Chintaro
How to produce exports in Chintaro
Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
NAHA/Data Collection Report
View all 50
Complaints
3
Complaints/Incidents in Chintaro
Viewing and Reporting on Complaints and Incidents in Chintaro
Why can't I see Complaints/Incidents?
System Maintenance
35
System Maintenance Sub-Menu Overview
System Maintenance - Security Overview
Add a new Chintaro user to the System
Changing/Re-setting a User's Password
Deleting Users from Chintaro
View all 35
Audit
8
How to view changes that have been made to an individual record
Audit Functions - Sub-Menu
Audit Functions - How to view all changes that have been made to the system
Audit Functions - How to view the Buffer Account
Audit Functions - How to view the Client Note Buffer Account
View all 8
Miscellaneous
7
Moving your Chintaro Database
How to remove the Security Warnings when starting Chintaro
How to find the location of your Templates folder
How to find the location of your Data Folder
How to Create and Use Saved Views
View all 7
Setting Up
20
Setting Up Repair and Compact / Unrecognised Database Format Error
Scheduling Inspections in Chintaro (Non Chintaro Cloud/Local Installation Users
Setting up Direct Debits in Chintaro
Setting up Water Charge Invoices
Setting up SMS functionality
View all 20
Quick Start Guides
3
Chintaro Quick Start Guide (For Australian Chintaro Users)
Chintaro Quick Start Guide (For New Zealand Chintaro Users)
Chintaro Maintenance Quick Start Guide
Word Merge
14
Setting up Word Merges
Chintaro Word Merge Fields
Work Order and Quote Word Merge Templates
Generic Word Merge Templates for NZ and AUS
Chintaro Water Charge Template (generic)
View all 14
Help! I'm having problems
I'm getting an error message
53
Error #70: Permission Denied
Error #2001: mzRelink()
Error: Cannot open database 'X:\chintaro\data\rhp.mdw'. It may not be a database that your application recognizes or it may be corrupt.
Error # 3048 Cannot Open Any More Databases
Error #3061 Too Few Parameters
View all 53
Something isn't working as it should
38
Rent Collected not showing in General Lease Report
Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
Chintaro frozen
Transaction Type missing from Tenancy Transaction Ledger
SMS Global Redirection from HTTP to HTTPS
View all 38
I've been asked for a screenshot
2
How to take a screenshot to send to Support
I've Been Asked for a Screenshot
General
FAQ
9
Backing Up your Chintaro Databases
What does Chintaro mean?
Data Required for Chintaro
What causes a database corruption?
Can I use Chintaro on an iPad?
View all 9
User Groups
1
November 2017 User Groups
Chintaro Terms & Conditions
1
Chintaro Terms and Conditions
Chintaro Cloud
About Chintaro Cloud
7
Chintaro Cloud Overview
How Chintaro Cloud keeps your data safe
Accessing your Cloud Apps and Chintaro Data Folder
Chintaro Online Trial
How to update Parallels Client for Cloud users
View all 7
FAQ's about Chintaro Cloud
4
Chintaro Cloud FAQs
We are a Chintaro Cloud customer, how is our data backed up and stored?
What does Chintaro Support do behind the scenes for Chintaro Cloud?
How to select your Network Drive in Parallels Client
Installing Chintaro Cloud
19
Logging in to Chintaro Cloud through a Web Browser (Parallels)
Installing Parallels Client for Chintaro Cloud
Installing Parallels Client on an iPad
Importing your RAS Connection to the Parallels Client (Desktop) to access Chintaro
Logging off Chintaro from the Parallels Web Browser
View all 19
Help! I'm having problems with Chintaro Cloud
7
What to do if you've forgotten your Chintaro Cloud (Parallels) Password
Unable to connect to Parallels/ RAS connection could not be found
How to send your Parallels Client log file to Support
Sending a screenshot of your Connection Properties to Chintaro Support
Chintaro Cloud Internet Explorer Security Warning
View all 7
Chintaro Insights
About Chintaro Insights
2
Chintaro Insights Explained
Chintaro Insights Date Fields
Using Chintaro Insights - General
13
Navigating through Chintaro Insights
Chintaro Insights - General Screen
Chintaro Insights - Client Screen
Chintaro Insights - Tenancies Screen
Chintaro Insights - Properties Screen
View all 13
Chintaro Insights Release Notes
0
Using Chintaro Insights - VRS
8
Chintaro Insights - VRS Screen
Chintaro Insights - VRS KPM3 Turnaround Screen
Chintaro Insights - VRS KPM4 Rent Screen
Chintaro Insights - VRS KPM5 Tenancies Screen
Chintaro Insights - VRS KPM6 Complaints Screen
View all 8
Using Chintaro Insights - NRS
4
Chintaro Insights - NRS Screen
Chintaro Insights - NRS PO1 Tenancies Screen
Chintaro Insights - NRS P02 Housing Assets Screen
Chintaro Insights - NRS PO6 Management Screen
Chintaro Mobile
Chintaro App
3
Info for Beta Testing Chintaro App
About the Chintaro Mobile App - Your Questions Answered
Downloading and Installing the Chintaro Mobile app to your device
Chintaro Learning (LMS)
Chintaro Learning User Guide
2
Getting Started on Chintaro Learning - A Guide for Learners
Registering for Chintaro Learning
View Past Chintaro Webinars
2021 Chintaro Webinars
1
Chintaro Christmas Webinar 2021
2020 User Training Webinars
4
User Training Webinar 24/03/2020 - How to Prepare for and Run the AHO Report in Chintaro
User Training Webinar 28/05/2020 - Chintaro + Maintenance Manager Integration
User Training Webinar 9/7/2020 - Statutory Reporting
Christmas 2020 Webinar (17/12/20)
2019 User Training Webinars
4
User Training Webinar 19/09/2019 - Rent Arrears As An Arrangement
User Training Webinar 24/10/2019 - Word Merges
User Training Webinar - Bulk Communications to Tenants
Chintaro Christmas Webinar 16/12/2019
2018 Chintaro User Workshops
7
User Workshop Held 22/02/2018 - Word Merging in Chintaro
User Workshop Held 29/03/2018 - Properties in Chintaro
User Workshop Held 14/06/2018 - System Maintenance Basics
User Webinar Held 03/07/2018 - NAHA Data Collection Report
User Webinar Held 24/07/2018 - Chintaro SQL Update
View all 7
2016 Chintaro Webinars
6
Webinar held 16/3/16 - What's new, a catch up for 2016 including new Support Portal
Webinar held 20/6/16 - PIM, new Training Portal and new features
Webinar held 20/7/16 - New features, Online Training Portal, Chintaro SQL, Statutory Reports and Support Overhaul
Webinar held 17/8/16 - Progress Update Sneak Peak - New Website Sneak Peak - Web Hosting Demo, General Ledger Exports Demo, Generating Property Charges Demo, NRS Asset Plan Reporting
Webinar held 21/9/16 - Version 6.1.16, Chintaro Hosting, What's Next? Word Merge Demonstration
View all 6
2016 Chintaro User Workshops
3
User Workshop Held 06/10/2016 - Common Household and Tenancy Problems
User Workshop Held 02/11/2016 - All About Rents
User Workshop Held 7/12/2016 - Word Merging in Chintaro
2016 ACHO Group Training Webinars
4
Webinar 1 held 20 September 2016 - Clients & properties
Webinar 2 held 27 September 2016 - Tenancies
Webinar 3 held 4 October 2016 - Finance, Arrears Management, Reports/Exports
Webinar 4 held 11 October 2016 - Property Maintenance, Waiting List
2015 Chintaro Webinars
2
Webinar held 14/1/15 - Chintaro 6 Demo
Webinar held 16/10/15 - Chintaro features update including Property Inspection Module
Community forums
Showing recent updates
Start a new topic
Chintaro Forums
Announcements
1
Ideas for Chintaro Webinars
Posted by
Jordan Bryan
,
over 4 years ago
Last Reply
by Jordan Bryan
over 4 years ago
Feature Requests - Tenancies
16
Tenancies - General
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
over 4 years ago
Home Screen - Current room status
Posted by
Miles D Hennighan
,
about 4 years ago
Last Reply
by Jordan Bryan
about 4 years ago
Add 'Payment Frequency' field to Tenancy Screen to identify how to charge Rent to Tenant (Weekly/Fortnightly/Monthly/Annually)
Posted by
Anna Capes
,
over 4 years ago
Last Reply
by Anna Capes
over 4 years ago
See all 16 topics
Feature Requests - Property Maintenance
11
Maintenance Task Note - requests for email functionality
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
Add preference to copy all task details from Maintenance screen
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
Add 'Copy Note' to Property Maintenance, Property and Tradespeople Notes
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
See all 11 topics
Feature Requests - Inspections
2
Methamphetamine Inspections
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
over 4 years ago
Add types of inspections with their own cycles
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
over 4 years ago
Feature Requests - Reports and Exports
12
QLD - Community Housing and Crisis Accommodation Spreadsheet
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
about 4 years ago
Report - Tenancy Transactions including Bond
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
Create - General Lease Report - VIC
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
See all 12 topics
Feature Requests - Communications (Emails, SMS etc).
2
Add UPI/ISIP field to WordMergeTenancy.txt file
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
over 4 years ago
Add support for Vodaphone SMS
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
over 4 years ago
Feature Requests - Finance
1
Add 'Tenancy Comments' field to Multi Bank Processing and Multi Bank Processing 2 Line screens
Posted by
Anna Capes
,
over 4 years ago
Last Reply
by Anna Capes
over 4 years ago
Feature Requests - Rents and Rent Reviews
2
CBUS/EVoR does not cater for members of household
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
Rent Review Changes
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Grace Reeves
over 4 years ago
Feature Requests - Property
3
Click from Owner on Property Screen to go to Owner screen
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
Past tenancies
Posted by
Leesa Preston
,
over 4 years ago
Last Reply
by Leesa Preston
over 4 years ago
Owner Changes
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
over 4 years ago
Feature Requests - Tradespeople
2
Add Inactive Tradespeople to drop down on Maintenance Screen
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
over 4 years ago
Bulk Emails, SMS and Letters to Tradespeople
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Damien Reeves
over 4 years ago
Tips and Tricks
1
Add link to Data & Templates folder
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
Forthcoming Releases
2
Release 6.1.21 - Date to be announced
Posted by
Damien Reeves
,
almost 5 years ago
Last Reply
by Mary Rutter
over 4 years ago
Release 6.2.0
Posted by
Damien Reeves
,
almost 5 years ago
Last Reply
by Damien Reeves
almost 5 years ago
Report a problem
0
Access Features required in SQL
4
MDB Bulletin Board
Posted by
Damien Reeves
,
over 4 years ago
Last Reply
by Jordan Bryan
over 4 years ago
Tenancy Balances Screen to include Additional Fields
Posted by
Anna Capes
,
over 4 years ago
Last Reply
by Anna Capes
over 4 years ago
Add functionality to SQL to export to Excel from toolbar
Posted by
Jo Fitzpatrick
,
over 4 years ago
Last Reply
by Jo Fitzpatrick
over 4 years ago
See all 4 topics
Help Desk Software
by Freshdesk Support Desk