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Knowledge base
Updating Chintaro
Updating the system
13
Updating Chintaro Access Instructions
Updating Chintaro SQLx Instructions
Which version of Chintaro is my Organisation currently running?
How to update the Chintaro logo to your logo on the Home Screen
Updating Centrelink Income Rates & Centrelink Rent Assistance Rates
See all 13 articles
Installing Chintaro
10
Instructions to load Chintaro onto a New Computer
Chintaro Access Installation Guide
Chintaro Access Installation Guide (Citrix Version)
Chintaro SQL Installation Guide
Chintaro SQL Installation Guide (Citrix Version)
See all 10 articles
Release Notes
12
What's new in the January 2019 release?
What's new in the December 2018 release?
What's new in the November 2018 release?
What's new in the October 2018 release?
What's new in 6.1.23
See all 12 articles
How to Use Chintaro
Getting Started
7
What does Chintaro do?
How do I get help?
Using Windows
Logging in to Chintaro
The Home Screen and Navigation in Chintaro
See all 7 articles
Clients
43
Who are Clients in Chintaro?
Adding a New Client
Simple Step Flowchart: Add A Client
Adding a New Client (New Zealand Users)
Client Screen - General Information
See all 43 articles
Properties
37
Property Functions Overview
Adding a New Property
Simple Step Flowchart: Add a Property
Property Screen - General Information
Property Screen - Adding a Room
See all 37 articles
Tenancies
78
Who are Tenants in Chintaro?
Viewing an Active Tenancy Record
Creating a Tenancy
Simple Step Flowchart: Create a Tenancy
Tenancy Screen - General Information
See all 78 articles
Waiting List
11
Waiting List Sub-Menu
Adding a Client to the Waiting List
Simple Step Flowchart: Add a new Client to the Waiting List
Waiting List Screen - General Information
Waiting List Screen - Notes
See all 11 articles
Property Maintenance
27
Property Maintenance Sub-Menu
Adding a Tradesperson
Raising a Maintenance Task (Work Order)
Simple Step Flowchart: Create a Maintenance Task
How to Close off/Complete a Maintenance Task when the job has been finished
See all 27 articles
Finance
43
Chintaro Finance Overview
Viewing the Finance Sub-Menu
How to Import Centrepay Payments for Tenants with no splits
Importing Centrepay payments for Tenants with splits
Importing Bank Statements for Tenants with no splits
See all 43 articles
Reports and Exports
41
Reports and Exports Sub-Menu
How to produce standard reports in Chintaro
How to produce exports in Chintaro
Running the Occupancy Calculation (to calculate Occupancy/Vacancy of Rooms)
NAHA/Data Collection Report
See all 41 articles
Complaints
2
Adding a new Complaint to Chintaro
Viewing and Reporting on the Complaints in Chintaro
System Maintenance
25
System Maintenance Sub-Menu Overview
System Maintenance - Security Overview
Add a new Chintaro user to the System
Changing/Re-setting a User's Password
Deleting Users from Chintaro
See all 25 articles
Audit
8
How to view changes that have been made to an individual record
Audit Functions - Sub-Menu
Audit Functions - How to view all changes that have been made to the system
Audit Functions - How to view the Buffer Account
Audit Functions - How to view the Client Note Buffer Account
See all 8 articles
Miscellaneous
4
Moving your Chintaro Database
How to remove the Security Warnings when starting Chintaro
How to find the location of your Templates folder
How to find the location of your Data Folder
Setting Up
19
Setting Up Repair and Compact / Unrecognised Database Format Error
Instructions for setting up Inspections in Chintaro and PIM
Setting up Direct Debits in Chintaro
Setting up Water Charge Invoices
Setting up SMS functionality
See all 19 articles
Quick Start Guides
3
Chintaro Quick Start Guide (For Australian Chintaro Users)
Chintaro Quick Start Guide (For New Zealand Chintaro Users)
Chintaro Maintenance Quick Start Guide
Word Merge
13
Setting up Word Merges
Chintaro Word Merge Fields
Work Order and Quote Word Merge Templates
Generic Word Merge Templates for NZ and AUS
Chintaro Water Charge Template (generic)
See all 13 articles
Help! I'm having problems
I'm getting an error message
38
Error #70 Permission Denied
Adjusting the Trust Center and Trusted Location settings in Access
Error: Cannot open database 'X:\chintaro\data\rhp.mdw'. It may not be a database that your application recognizes or it may be corrupt.
Error # 3048 Cannot Open Any More Databases
Error #3061 Too Few Parameters
See all 38 articles
Something isn't working as it should
34
Rent Collected not showing in HPF Report
Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
Chintaro frozen
Transaction Type missing from Tenancy Transaction Ledger
SMS Global Redirection from HTTP to HTTPS
See all 34 articles
I've been asked for a screenshot
1
How to take a screenshot to send to Support
General
FAQ
12
Backing Up your Chintaro Databases
Chintaro Training Options for New Australian Customers
What does Chintaro mean?
Chintaro Online Training
Data Required for Chintaro
See all 12 articles
User Groups
1
November 2017 User Groups
Chintaro Terms & Conditions
1
Chintaro Terms and Conditions
View Past Chintaro Webinars
Chintaro User Workshops 2018
7
User Workshop Held 22/02/2018 - Word Merging in Chintaro
User Workshop Held 29/03/2018 - Properties in Chintaro
User Workshop Held 14/06/2018 - System Maintenance Basics
User Webinar Held 03/07/2018 - NAHA Data Collection Report
User Webinar Held 24/07/2018 - Chintaro SQL Update
See all 7 articles
Chintaro Webinars 2016
6
Webinar held 16/3/16 - What's new, a catch up for 2016 including new Support Portal
Webinar held 20/6/16 - PIM, new Training Portal and new features
Webinar held 20/7/16 - New features, Online Training Portal, Chintaro SQL, Statutory Reports and Support Overhaul
Webinar held 17/8/16 - Progress Update Sneak Peak - New Website Sneak Peak - Web Hosting Demo, General Ledger Exports Demo, Generating Property Charges Demo, NRS Asset Plan Reporting
Webinar held 21/9/16 - Version 6.1.16, Chintaro Hosting, What's Next? Word Merge Demonstration
See all 6 articles
Chintaro User Workshops 2016
3
User Workshop Held 06/10/2016 - Common Household and Tenancy Problems
User Workshop Held 02/11/2016 - All About Rents
User Workshop Held 7/12/2016 - Word Merging in Chintaro
Chintaro Webinars 2015
2
Webinar held 14/1/15 - Chintaro 6 Demo
Webinar held 16/10/15 - Chintaro features update including Property Inspection Module
ACHO Group Training Webinars Sep/Oct 2016
4
Webinar 1 held 20 September 2016 - Clients & properties
Webinar 2 held 27 September 2016 - Tenancies
Webinar 3 held 4 October 2016 - Finance, Arrears Management, Reports/Exports
Webinar 4 held 11 October 2016 - Property Maintenance, Waiting List
Chintaro Cloud
About Chintaro Cloud
4
Chintaro Cloud Overview
Accessing your Cloud Apps and Chintaro Data Folder
Chintaro Online Trial
How to update Parallels Client for Cloud users
FAQ's about Chintaro Cloud
3
Chintaro Cloud FAQs
We are a Chintaro Cloud customer, how is our data backed up and stored?
What does Chintaro Support do behind the scenes for Chintaro Cloud?
Installing Chintaro Cloud
16
Logging in to Chintaro Cloud through a Web Browser (Parallels)
Installing Parallels Client for Chintaro Cloud
Installing Parallels Client on an iPad
Importing your RAS Connection to the Parallels Client (Desktop) to access Chintaro
Logging off Chintaro from the Parallels Web Browser
See all 16 articles
Help! I'm having problems with Chintaro Cloud
4
What to do if you've forgotten your Chintaro Cloud (Parallels) Password
Unable to connect to Parallels/ RAS connection could not be found
How to send your Parallels Client log file to Support
Sending a screenshot of your Connection Properties to Chintaro Support
Chintaro Insights
About Chintaro Insights
1
Chintaro Insights Trailer
Getting Started with Chintaro Insights
1
Setting Up OneLogIn to Log In to Chintaro Insights
Using Chintaro Insights
0
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