How to log in to Chintaro

Modified on Mon, 29 Aug, 2022 at 11:28 AM

The version of Chintaro that you use will determine how you log into the system. This solution shows you show to log in to:

Chintaro Cloud - via Parallels Client
Chintaro Cloud - via a Web Browser
Locally Installed - SQLx
Locally installed - Access
Help! I'm having trouble logging in

Chintaro Cloud - via Parallels Client

1. Click on the Parallels icon either on your Taskbar or Desktop:

2. Parallels will open showing your RAS connection. This connection will be grey because you are not currently logged in. The name of this connection will be the name that you entered into 'Friendly name' when setting up the connection.

3. To connect, either double-click on the connection name or right click on the name and select 'connect'.

You are now logged into Parallels and can see the applications that you have access to, including Chintaro. To log in to Chintaro, double click on the Chintaro icon

You will be presented with a log on screen, where you will enter the username and password provided to you by your System Administrator:

If you have not been provided with a username and password from your System Administrator, click the following box to show who your admin's are to Chintaro, then request they create an account for you:

If you have been provided with a username and password from your System Administrator, but you are having troubles logging in, click the following box to see how to receive help:

Once you have successfully logged in, you will see the Chintaro Home Screen.

Chintaro Cloud - via a Web Browser

Once your Chintaro Cloud environment has been set up, you can access Chintaro through any web browser. Copy the following address and paste it in the URL of a web browser: https://chintarocloud.com.au:444/RASHTML5Gateway/#/login

The following page will appear:

Enter the User ID and password that Chintaro Support have provided to you and click Login. The Parallels browser will look to see if you have the desktop program installed. If you see the following message, click Open in Parallels HTML5 Client:

The following page will appear. To access your Chintaro database, double click on the Chintaro Icon. A Parallels icon will appear connecting you to your Chintaro database:

When Chintaro has opened, you will be presented with a log on box. Enter your Chintaro username and password that has been provided to you by your Chintaro System Administrator (Your Chintaro username and password is not the same as the Parallels username and password.)

If you have been provided with a username and password from your System Administrator, but you are having troubles logging in, click the following box to see how to receive help:

Once you have successfully logged in, you will see the Chintaro Home Screen.

Locally Installed - SQLx

To log in to Chintaro, double click on the Chintaro icon on your Desktop:

You will be presented with a log on screen, where you will enter the username and password provided to you by your System Administrator:

If you have been provided with a username and password from your System Administrator, but you are having troubles logging in, click the following box to see how to receive help:

Once you have successfully logged in, you will see the Chintaro Home Screen.

Locally installed - Access

To log in to Chintaro, double click on the Chintaro icon on your Desktop:

You will be presented with a log on box, where you will enter the username and password provided to you by your System Administrator.

Each Chintaro User must have their own username and password. If you have not yet been issued a username and password, please ask your System Administrator to set one up for you (Instructions on how to add a new Chintaro User to the system are found here). Please note: Your username and password are case sensitive

Once you have successfully logged in, you will see the Chintaro Home Screen.

Help! I'm having trouble logging in

In order to use Chintaro, you will need a Username and a Password. All usernames and passwords are added to Chintaro by your Organisation's System Administrator before you are able to use Chintaro.

If you have not been given a Username and Password to Chintaro

Please contact one of your Organisation's System Administrators. To find out who this/they is/are, from the log on screen, click 'Check my Chintaro System Administrator'.

If your System Administrator does not know how to add a username or password for you, ask them to click this link.

If you have been given a Username and Password to Chintaro but it's not working

Please contact your Organisation's System Administrator to check or reset your username and password so that they can change it for you.

If your System Administrator does not know how to reset your password for you, ask them to click this link.

NOTE: Chintaro passwords are case sensitive, so ensure that you don't have Caps Lock on