Something isn't working as it should

Fixing the March 2017 Centrelink Rates
Chintaro Support were provided with the March Centrelink Rates from a Government body. Some of the rates that we received were incorrect, and if you have im...
Thu, 13 Apr, 2017 at 9:23 AM
Chintaro 'hanging' after logging in
If you double click on the Chintaro icon, enter your username and password and the system 'hangs' (does not go any further and you are not able to...
Wed, 5 Apr, 2017 at 11:03 AM
I've been asked to send a copy of my databases to Chintaro: you may continue to use Chintaro
If you request assistance from Chintaro Support and we cannot fix your issue via Go To Meeting, we may request you send us copies of your databases (Data: R...
Wed, 19 Jul, 2017 at 11:14 AM
My log in details aren't working on the Training Portal.
If you have tried to log in to the Chintaro Training Portal, but your log in was not successful, you will see a message stating 'Your Username or Passw...
Mon, 23 Apr, 2018 at 1:16 PM
I've been asked to send my databases to Chintaro: do not use Chintaro
If you request assistance from Chintaro Support and we cannot fix your issue via Go To Meeting, we may request you send us your databases (Data: RHMDAT.mdb ...
Wed, 19 Jul, 2017 at 11:15 AM
Room Details pop up has no date field to make it 'Vacant Untenantable'
If you open a Room Details pop up and there is nowhere to put an Untenantable Date, the Room Details will appear as follows: This appears this way b...
Fri, 6 Oct, 2017 at 1:52 PM
Room Status vs Maintenance Status on Home Screen
The Home Screen has two settings, these are to show 'Overdue and Forecast Maintenance Tasks' or the 'Current Room Status'. To change the...
Mon, 20 Nov, 2017 at 10:18 AM
Print jobs are not going to the default printer
Use the steps in this solution if you have attempted to print in Chintaro Cloud, but the printer is defaulting to One Note.  Ensure the Windows Default Pr...
Mon, 26 Nov, 2018 at 3:49 PM
Payments allocating to a Vacated Tenancy instead of new Tenancy
Use this solution if you have imported payments in to a bank account, but they payments were allocated to a Vacated Tenancy instead of a new Tenancy.  ...
Wed, 18 Apr, 2018 at 12:39 PM
Balance on Tenancy does not match the final balance or Rent Paid To date on a Statement
If you have printed a Tenancy Statement and the balance on the Tenancy does not match the final balance on the statement, it could mean 1 of 3 things: 1...
Thu, 17 May, 2018 at 12:56 PM