If you request assistance from Chintaro Support and we cannot fix your issue via Go To Meeting, we may request you send us copies of your databases (Data: RHMDAT.mdb and Reference Tables: RHMREF.mdb). 

When we have a copy of your databases to investigate an issue and are not making changes, users can continue to work in Chintaro.

Locating the Chintaro\Data folder

Chintaro databases are held in a \Chintaro\Data folder – usually on a server – that either has a mapped drive letter for users; e.g. W:\Chintaro\Data 

or is referred to by its UNC (Universal naming convention); e.g. \\Server1\Chintaro \Data 

To locate where your Chintaro\Data folder is kept on your network, right click your Chintaro icon on your desktop, and click on Properties:

When the Chintaro Properties window opens, look for the drive location in the Target Line, eg. s:\chintaro\data:

NOTE: Your Chintaro\Data folder may be on any letter of a mapped drive.

Find the Chintaro\Data folder on your network

Open 'This PC'/My Computer on your Desktop and find the Data folder from the location in the Target Line (above).There are 4 database files held in this folder: 

1. RHMDAT.mdb – where most of the dynamic Chintaro is held; 

2. RHMREF.mdb – where reference data is held; 

3. RHMAUD.mdb – where audit data is held; 

4. RHP.mdw – where security data is held.

Send your rhmdat.mdb and rhmref.mdb files to a Compressed (zipped) folder

To zip your database files, single left click on the rhmdat.mdb file, hold down the <CTRL> key on your keyboard, and single left click on the rhmref.mdb file to highlight both files

 Right click on the either of the files, select 'Send To, and click Compressed (zipped) Folder:

Rename your zipped file to 'YOUR ORGANISATION NAME Databases DATE' : EG: Chintaro Support Databases 27042017

Email zipped folder to Chintaro Support

Attach the compressed folder to a new email and send to support@chintaro.com.au.

If you would like assistance with sending your databases, please contact support@chintaro.com.au.