Something isn't working as it should
If you have run the HPF Report and the Rent Collected is not displayed: 1. From the Home Screen, go to System Maintenance> Reference Tables> Transa...
Mon, 3 Sep, 2018 at 8:19 AM
When a Room is showing as Occupied and it should be showing as Vacant Tenantable, it will appear like the image below: . You can change this Ro...
Fri, 14 Dec, 2018 at 11:21 AM
If Chintaro is frozen, you will need to end the task via the Windows Task Manager.
1. Right click the task bar at the bottom of your Desktop. 2. Se...
Fri, 4 Dec, 2015 at 11:23 AM
If you are missing a Transaction Type from the Tenancy Transactions ledger, the ledger will appear with gaps in the Txn Type column: 1. From the Home Pa...
Fri, 14 Dec, 2018 at 11:24 AM
**This solution
is only intended for SMS Global Users**
This week, SMS
Global notified us of a change to their HTTP/HTTPS redirection, which you c...
Thu, 7 Jul, 2016 at 5:07 PM
Use this solution if you need to change the date/time format on your PC. Step 1. Log out of Chintaro by either clicking on the "Quit to Windows"...
Fri, 14 Dec, 2018 at 11:28 AM
If you have tried to run a report or export regarding occupancy rates of Rooms and no data is showing in the report, it will most likely be because you have...
Fri, 14 Dec, 2018 at 11:29 AM
If you're printing labels and you are missing the first record on each sheet, you will need to:
1. Download the template document attached to...
Fri, 14 Dec, 2018 at 11:32 AM
If you are unable to see the full screen of Chintaro, you may need to change the screen resolution on your PC. This solution is for Windows based PC's...
Mon, 30 Mar, 2020 at 2:33 PM
If a Chintaro user has forgotten their password, the System Administrator has the ability to clear the current password and reset it.
1. To reset a...
Thu, 23 Mar, 2017 at 1:59 PM