Something isn't working as it should
If you have run the HPF Report and the Rent Collected is not displayed: 1. From the Home Screen, go to System Maintenance> Reference Tables> Transa...
Mon, 3 Sep, 2018 at 8:19 AM
When a Room is showing as Occupied and it should be showing as Vacant Tenantable, it will appear like the image below: . You can change this Ro...
Fri, 14 Dec, 2018 at 11:21 AM
If Chintaro is frozen, you will need to end the task via the Windows Task Manager.
1. Right click the task bar at the bottom of your Desktop. 2. Se...
Fri, 4 Dec, 2015 at 11:23 AM
If you are missing a Transaction Type from the Tenancy Transactions ledger, the ledger will appear with gaps in the Txn Type column: 1. From the Home Pa...
Fri, 14 Dec, 2018 at 11:24 AM
**This solution
is only intended for SMS Global Users**
This week, SMS
Global notified us of a change to their HTTP/HTTPS redirection, which you c...
Thu, 7 Jul, 2016 at 5:07 PM
Use this solution if you need to change the date/time format on your PC. Step 1. Log out of Chintaro by either clicking on the "Quit to Windows"...
Fri, 15 May, 2020 at 8:46 AM
If you have tried to run a report or export regarding occupancy rates of Rooms and no data is showing in the report, it will most likely be because you have...
Fri, 14 Dec, 2018 at 11:29 AM
If you're printing labels and you are missing the first record on each sheet, you will need to:
1. Download the template document attached to...
Fri, 14 Dec, 2018 at 11:32 AM
If you are unable to see the full screen of Chintaro, you may need to change the screen resolution on your PC. This solution is for Windows based PC's...
Mon, 6 Apr, 2020 at 3:54 PM
If a Chintaro user has forgotten their password, the System Administrator has the ability to clear the current password and reset it.
1. To reset a...
Thu, 23 Mar, 2017 at 1:59 PM