Something isn't working as it should

Rent Collected not showing in HPF Report
If you have run the HPF Report and the Rent Collected is not displayed: 1. From the Home Screen, go to System Maintenance> Reference Tables> Transa...
Mon, 3 Sep, 2018 at 8:19 AM
Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
When a Room is showing as Occupied and it should be showing as Vacant Tenantable, it will appear like the image below: . You can change this Ro...
Fri, 18 May, 2018 at 2:25 PM
Chintaro frozen
If Chintaro is frozen, you will need to end the task via the Windows Task Manager. 1. Right click the task bar at the bottom of your Desktop. 2. Se...
Fri, 4 Dec, 2015 at 11:23 AM
Transaction Type missing from Tenancy Transaction Ledger
If you are missing a Transaction Type from the Tenancy Transactions ledger, the ledger will appear with gaps in the Txn Type column: 1. From the Home Pa...
Thu, 23 Mar, 2017 at 12:49 PM
Maintaining Chintaro Database Performance
Double click on the attached file to open instructions on maintaining database performance through the Chintaro Compact Tool.
Fri, 13 Nov, 2015 at 11:56 AM
SMS Global Redirection from HTTP to HTTPS
**This solution is only intended for SMS Global Users** This week, SMS Global notified us of a change to their HTTP/HTTPS redirection, which you c...
Thu, 7 Jul, 2016 at 5:07 PM
How to change the Time and Date Format on your PC
Use this solution if you need to change the date/time format on your PC. 1. Log out of Chintaro by either clicking on the "Quit to Windows" butt...
Mon, 8 Jan, 2018 at 1:46 PM
No Data in Occupancy Report/Export
If you have tried to run a report or export regarding occupancy rates of Rooms and no data is showing in the report, it will most likely be because you have...
Thu, 23 Mar, 2017 at 12:56 PM
Removing the annoying Security warnings when starting Chintaro
Depending on which version of Windows and Access you are using, you may get a series of annoying warnings that appear after you enter your login details t...
Thu, 4 Jan, 2018 at 5:15 PM
Labels missing first/last record on each sheet
If you're printing labels and you are missing the first record on each sheet, you will need to: 1. Download the template document attached...
Tue, 15 Dec, 2015 at 2:45 PM