Something isn't working as it should

Property not showing in Manage Properties screen
If you have searched for a property in the Manage Properties screen and it doesn't appear, the property has been made inactive. As a default, only acti...
Mon, 26 Sep, 2022 at 9:32 AM
Rent Collected not showing in General Lease Report
If you have run the General Lease Financial Report and the Rent Collected is not displayed: 1. From the Home Screen, go to System Maintenance> Referen...
Wed, 17 Feb, 2021 at 11:08 AM
Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
When a Room is showing as Occupied and it should be showing as Vacant Tenantable, it will appear like the image below: . You can change this Ro...
Fri, 14 Dec, 2018 at 11:21 AM
Changing/Resetting a User's Password (if they have forgotten it)
If a Chintaro user has forgotten their password, the System Administrator has the ability to clear the current password and reset it. 1. To reset a...
Thu, 23 Mar, 2017 at 1:59 PM
Chintaro frozen
Chintaro Cloud If your session of Chintaro has frozen within Chintaro Cloud, please raise a ticket with support@chintaro.com.au and we will close the sessi...
Mon, 26 Sep, 2022 at 9:34 AM
Transaction Type missing from Tenancy Transaction Ledger
If you are missing a Transaction Type from the Tenancy Transactions ledger, the ledger will appear with gaps in the Txn Type column: 1. From the Home Pa...
Fri, 14 Dec, 2018 at 11:24 AM
SMS Global Redirection from HTTP to HTTPS
**This solution is only intended for SMS Global Users** This week, SMS Global notified us of a change to their HTTP/HTTPS redirection, which you c...
Thu, 7 Jul, 2016 at 5:07 PM
How to change the Time and Date Format on your PC
Use this solution if you need to change the date/time format on your PC. Step 1. Log out of Chintaro by either clicking on the "Quit to Windows"...
Mon, 19 Sep, 2022 at 3:23 PM
No data populated in an Occupancy/Vacancy report
If you have tried to run a report or export regarding occupancy within rooms but no data is showing in the report, it will most likely be because you have n...
Mon, 26 Sep, 2022 at 9:43 AM
WINZ payments not matching in Multi Bank Processing/Multi bank Processing (2 Line) screen
If you have downloaded a bank file and imported it in Chintaro, and the payments are not matching to a Tenancy, the screen will appear as below: The Te...
Mon, 12 Dec, 2016 at 8:31 AM