Something isn't working as it should

Rent Collected not showing in HPF Report
If you have run the HPF Report and the Rent Collected is not displayed: 1. From the Home Screen, go to System Maintenance> Reference Tables> Transa...
Mon, 3 Sep, 2018 at 8:19 AM
Room Status is Occupied/Vacant Untenantable and should be Vacant Tenantable
When a Room is showing as Occupied and it should be showing as Vacant Tenantable, it will appear like the image below: . You can change this Ro...
Fri, 14 Dec, 2018 at 11:21 AM
Chintaro frozen
If Chintaro is frozen, you will need to end the task via the Windows Task Manager. 1. Right click the task bar at the bottom of your Desktop. 2. Se...
Fri, 4 Dec, 2015 at 11:23 AM
Transaction Type missing from Tenancy Transaction Ledger
If you are missing a Transaction Type from the Tenancy Transactions ledger, the ledger will appear with gaps in the Txn Type column: 1. From the Home Pa...
Fri, 14 Dec, 2018 at 11:24 AM
SMS Global Redirection from HTTP to HTTPS
**This solution is only intended for SMS Global Users** This week, SMS Global notified us of a change to their HTTP/HTTPS redirection, which you c...
Thu, 7 Jul, 2016 at 5:07 PM
How to change the Time and Date Format on your PC
Use this solution if you need to change the date/time format on your PC. Step 1. Log out of Chintaro by either clicking on the "Quit to Windows"...
Fri, 14 Dec, 2018 at 11:28 AM
No Data in Occupancy Report/Export
If you have tried to run a report or export regarding occupancy rates of Rooms and no data is showing in the report, it will most likely be because you have...
Fri, 14 Dec, 2018 at 11:29 AM
Labels missing first/last record on each sheet
If you're printing labels and you are missing the first record on each sheet, you will need to: 1. Download the template document attached to...
Fri, 14 Dec, 2018 at 11:32 AM
Screen Resolution for Chintaro
If you are unable to see the full screen of Chintaro, you may need to change the screen resolution on your PC. 1. Go to the Control Panel on your PC....
Thu, 23 Mar, 2017 at 1:07 PM
Changing/Resetting a User's Password (if they have forgotten it)
If a Chintaro user has forgotten their password, the System Administrator has the ability to clear the current password and reset it. 1. To reset a...
Thu, 23 Mar, 2017 at 1:59 PM