If you have downloaded a bank file and imported it in Chintaro, and the payments are not matching to a Tenancy, the screen will appear as below:

The Tenancy column is blank and the Gen Credit box is not ticked.

To fix this, you will need to go to the description from the bank file, specifically to the WINZ number provided and copy all of the numbers in this line except the first 3 numbers/letters:

After you've copied these 9 numbers, click the Client button in the Toolbar, and search for the Client screen of the person who made the payment. Open their Client screen by double clicking their row.

In the demographics section of the Client screen, search for the WINZ field, and paste the 9 numbers you previously copied from the WINZ number:

Close the Client screen and go back to Finance> Bank Functions> Multi Bank Processing/ Multi Bank Processing (2 Line) screen. Re-import the bank file, and the Tenancy column will match, the Generate Credit box will be ticked:

Repeat this process for all Clients whose payments have not matched.