If you have tried to run a report or export regarding occupancy within rooms but no data is showing in the report, it will most likely be because you have not run the Occupancy Calculation for the period you wish to report on. The Occupancy Calculation function calculates 3 things: If the room was occupied, if the room was vacant tenantable or if the room was vacant untenantable (due to maintenance). The Occupancy Calculation should be run in the middle of the month for the previous month.
Please note: the Occupancy Calculation will take some time to run depending on how much data you have in the system.
This solution details:
Regular Monthly Calculation
1. To run the Occupancy Calculation, from the Home screen, click Reports & Exports> Occupancy Calculation.
2. The Occupancy Calculation screen will open:
The left hand side of the screen will display all previous calculations that have been run in the exiting calculations section:
| Calculation Date | The date the calculation was run |
| Start Date and End Date | The period of time the calculation was run for |
| Num Days | The number of days in the calculation period |
The right hand side of the screen is used for new calculations.
3. To run a new calculation, enter a calculation date, or leave it as the default of today’s date.
4. Enter the Calculation Start Date and the Calculation End Date for the period you want to calculate. Dates can overlap, but you shouldn't put in a future date because nothing can be calculated in the future.
5. Click Calculate
6. The calculating will begin and the Processing Status will update.
7. Chintaro will advise you when the calculation is complete
Rerunning the Calculation for a period already run
It should also be run for a historical period, if the calculation has been run already BUT a new tenancy was created/vacated, or when a room has changed status (VT to VUT, VUT to VT).
If you do not run the calculation, your reports will be incorrect.
If you wish to re-calculate an existing calculation, click the existing calculation on the left to highlight it, then click the Re-Calculate button:
The calculating will begin and the Processing Status will update.
Chintaro will advise you when the calculation is complete
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