The Chintaro SQL (Citrix) Installation Guide is designed to provide step by step instructions for installation of the Chintaro application (SQL Server database) at your Organisation. The document contains the following instructions: 

  1. Install MS Access
  2. Create and restore the database in SSMS 
  3. Run the scripts on the database
  4. Configure the data folder and the INI file
  5. Install the code database and configure the shortcut 
  6. Install SQL Server Native Client 11.0 ODBC Drivers
  7. Log into Chintaro to find the INI and resolve any SQL errors
  8. Adjust Trust Center and Trusted Locations in Microsoft Access
  9. Check Data folder from Setup Templates screen
  10. Setup on the remaining ‘users’ folder structure
  11. Configure Chintaro and setup users in Chintaro


Microsoft Access

Even though the Chintaro database will be on SQL Server, the Chintaro code (client) requires Microsoft Access 2007 or greater to be installed on each Client PC. If Access is not installed on your Client PC’s, you can use the Microsoft Access Runtime Version’ which is provided free of charge from Microsoft. Using Chintaro with the runtime version of Access limits the functionality of the search screens, and so the full version is recommended.

Click here to download the Microsoft Access Runtime Version.

SQL Server 2012 or greater

You will need to install SQL Server 2012 or greater. We do support SQL Express. 

SQL Server Native Client 11.0 ODBC Drivers

You will need to install SQL Server Native Client 11.0 ODBC Drivers on each PC that will run Chintaro.

In order to complete this process you will need the following files:

  • A backup of a Demo Database for setup (Chintaro Support will send this to you)
  • ChintaroSQLx.accdb code database (Link provided in the instructions)
  • Data folder (Chintaro Support will send this to you)
  • INI file (Attached to the bottom of this solution)
  • Multiple scripts for updating (Link provided in the instructions)
  • 1 x Security Script (Attached to the bottom of this solution)
  • 1 x Complaints Script (Attached at the bottom of this solution)
  • Chintaro Shortcut and Icon (Attached to the bottom of this solution)


Ensure that Microsoft Access 2007 or greater has been installed on each users PC. Before you move to SQLx, you MUST ensure that you have a full version of MSAccess installed on each machine that will run Chintaro. Chintaro SQLx will not work with Access RuntimeNot for Profit organisations can apply for a significantly reduced cost version of Office that includes the full version of Access. Click here for more information.


Using SQL Server Management Studio, create a database called CHINTARO (the default name - you can use another if you wish to have multiple Chintaro environments). Restore the backup provided to you by Chintaro Support into the database you just created.  This solution assumes that you know how to do this using SQL Server Management Studio. 


Open SSMS and run the scrips within the zip file in order.  Download the Chintaro SQLx code database and scripts from here.

There will be errors. This is expected and is nothing to worry about. Once this has been done, download the scripts from the bottom of this solution (SecurityTables.sql and Run 3rd Complaints.sql), and run both in SSMS as well.



As well as your SQL Server database, Chintaro needs a shared network location to store some files.  These files include all of the templates and inspection files used by Chintaro. In the zip file you have been provided from Chintaro Support, there is a folder named ‘Data’. Copy this folder to your Shared Drive to create \\Servername\CHINTARO\Data. NOTE: Ensure that all users have FULL permissions to this folder. The contents of the data folder will appear as below.


Open the ChintaroINI.XML file using WordPad. You will need to edit 2 sections of the ChintaroINI.XML file, first, the connection string and then the location of the Chintaro\Data folder. 

To edit the Connection String copy the entire Connection String text, and paste it in the ChintaroINI.XML file, here:


To edit the location of the Data folder in the INI file, open File Explorer and navigate to the Chintaro\Data folder. Copy this path and paste it over the existing data location in the ChintaroINI.xml file in the following place. Close the ChintaroINI.XML file and click 'Save'. NOTE: The location of the Data folder MUST be the same mapped drive as the users see. 


It is important that each instance of your virtual desktops run their own copy of the Chintaro Client. It is recommended that you install the client in the \Users\%username% structure. Create a folder called CHINTARO beneath the %username%\documents folder (\users\%username%\documents\CHINTARO). Download the ChintaroSQLx.accdb file from this link, and also download the zipped file called 'ChintaroShortcut&' from the bottom of this Solution.


Copy the 3 files from Step 7 to the \users\%username%\documents\CHINTARO folder. 

  • ChintaroSQLx.accdb, 
  • Shortcut
  • Chintaro.ico


You will need to configure the shortcut to reflect your setup. To do this right-click on the Shortcut File and choose Properties. You will see the following pop up:

Make sure the shortcut is using the Chintaro icon by selecting the Change Icon button and navigating to the "\users\%username%\CHINTARO\CHINTARO.ico" file. Adjust the Target line to reflect the location of MS Access and the location of the chintaroSQLx.accdb file for this user (“\users\%username%\CHINTARO\chintaroSQLx.accdb"). NOTE: Each instance of your virtual desktop must run their own copy of the Chintaro code database (chintraoSQLx.accdb).

STEP 10.

If you do not already have the SQL Server Native Client 11.0 ODBC Drivers installed, you will need to install them on each instance of your virtual desktop that is going to run Chintaro SQL. Go to this link at Microsoft and do NOT hit the Download button. Expand the "Install Instructions" section and scroll down to the "MICROSOFT SQL SERVER CONNECTIVITY FEATURE PACK COMPONENTS" section (it's far down) and looks like this:

Choose the version you prefer and then install and follow the Microsoft directions. Repeat this process for each instance of your virtual desktop that is going to run Chintaro SQL.

STEP 11.

To start Chintaro, simply double click on the house shortcut . If you have set up the system correctly, you will see the following log on prompt to locate the INI file:

STEP 12.

To locate your INI file Click OK and navigate to the Chintaro\Data folder. Double click on the ChintaroINI.XML file. The message will disappear, and Chintaro will present you with the log on screen.

STEP 13.

If you get any form of ODBC Error after about one minute of waiting, Chintaro has failed to make contact with the database in SQL Server.

Click OK and the following message will pop up....

Click Cancel and then Access will close.

To resolve this error you will need to check the following:

  • Do you have the Native Client 11.0 Drivers installed?
  • Is the connection string correct in the CHINTAROINI.XML file?
  • Does this Windows user have appropriate rights in the SQL Server? (they must be set to dbOwner)

If you find the issue and want to try again, just log back in to Chintaro. If the issue persists, please contact our team on

STEP 14.

To run Chintaro, macros need to be enabled in Access. These are set in the Access Trust Center. Before running Chintaro, the Microsoft Access Trust Center Settings on each PC have to be adjusted in order to allow Chintaro to run properly.

NOTE: If you are using Access Runtime, you do not need to change the Trust Center Settings. For how to do this, please see this link: Adjusting the Trust Center and Trusted Location settings in Access

If you do not adjust the Trust Center and Trusted locations in Access, you will see these errors every time that you log into Chintaro:

STEP 15.

You must check that the Data folder can be seen in Chintaro. You can do this by opening System Maintenance > Set Up Word Merges. To do this, drop the Template Name box down. If you do not see a list of templates, you will need to log out of Chintaro and go back and change the ChintaroINI.xml file to point to the correct Data folder location (Step 3 & 4). If you change the data folder, you will need to reapply the code database (ChintaroSQLx.accdb).

STEP 16.

Close Chintaro and copy the Shortcut File to the desktop or taskbar for easy access.

STEP 17.

Copy the CHINTARO folder from the \users\%username%\documents\ that you have set up, to all other users profiles.

STEP 18.

For each machine that uses Chintaro, you will need to: 

  • Launch ChintaroSQLx from the shortcut and locate the ChintaroINI.XML file
  • Log in to Chintaro
  • Adjust Trust Center and Trusted Locations
  • Check the Data folder (Step 8)
  • Log out of Chintaro

STEP 19.

Updating the system preferences associated with changing your Organisation’s details, can be done from the Chintaro Home Screen then a single click on System Maintenance. From the System Maintenance Menu, single click on Preferences, and the following screen will appear:

NOTE: As you click your cursor in any field, you will get a clue as to what effect this has on the behaviour of the system. EG:

Enter the following information in the appropriate field:

NOTE: The State/Country field is very important – this field will determine how some screens look and which screens you have available

STEP 20.

As you have logged into Chintaro with the System Administrator credentials, you will now need to add a username and password for each user so that they can also log into Chintaro. Instructions for adding new users can be found here: 

Add a new Chintaro user to the system. NOTE: All usernames and passwords are case sensitive so be sure that you don’t have ‘Caps Lock’ on or you may receive an error.