I've been asked to send my databases to Chintaro: do not use Chintaro

If you request assistance from Chintaro Support and we cannot fix your issue, we may request you send us your data files.

When we are making changes to your database we will ask all users to get completely out of Chintaro. This is critical as any changes made by users whilst Chintaro has your data files will be lost.

Locating the Chintaro\Data folder

Chintaro databases are held in a \Chintaro\Data folder – usually on a server – that either has a mapped drive letter for users; e.g. W:\Chintaro\Data 

or is referred to by its UNC (Universal naming convention); e.g. \\Server1\Chintaro\Data 

To locate where your Chintaro\Data folder is kept on your network, right click your Chintaro icon on your desktop, and click on Properties:

When the Chintaro Properties window opens, look for the drive location in the Target Line, eg. s:\chintaro\data:

Find the Chintaro\Data folder on your network

Open 'This PC'/My Computer on your Desktop and find the Data folder from the location in the Target Line (above). There are 4 database files held in this folder: 

1. RHMDAT.mdb – where most of the dynamic Chintaro is held; 

2. RHMREF.mdb – where reference data is held; 

3. RHMAUD.mdb – where audit data is held; 

4. RHP.mdw – where security data is held.

Send your data files to a Compressed (zipped) folder

To zip your database files, hold control and click on each one. This will select them all at once.

Right click on one of the files, select 'Send To, and click Compressed (zipped) Folder. If you use Windows 11, then just press "Compress to ZIP File":

Rename your zipped file to 'YOUR ORGANISATION NAME Databases DATE' : EG: Chintaro Support Databases 27042017

Send .zip file to Chintaro

Chintaro will supply you with a link to upload your files to. If you don't have a link, or you'd like assistance with any other part of this article, please contact support@chintaro.com.au.