If you request assistance from Chintaro Support and we cannot fix your issue via Go To Meeting, we may request you send us your databases (Data: RHMDAT.mdb and Reference Tables: RHMREF.mdb).
When we are making changes to your database we will ask all users to get completely out of Chintaro. This is critical as any changes made by users whilst Chintaro has your RHMDAT.mdb and RHMREF.mdb will be lost.
Locating the Chintaro\Data folder
Chintaro databases are held in a \Chintaro\Data folder – usually on a server – that either has a mapped drive letter for users; e.g. W:\Chintaro\Data
or is referred to by its UNC (Universal naming convention); e.g. \\Server1\Chintaro \Data
To locate where your Chintaro\Data folder is kept on your network, right click your Chintaro icon on your desktop, and click on Properties:
When the Chintaro Properties window opens, look for the drive location in the Target Line, eg. s:\chintaro\data:
NOTE: Your Chintaro\Data folder may be on any letter of a mapped drive.
Find the Chintaro\Data folder on your network
Open 'This PC'/My Computer on your Desktop and find the Data folder from the location in the Target Line (above).There are 4 database files held in this folder:
1. RHMDAT.mdb – where most of the dynamic Chintaro is held;
2. RHMREF.mdb – where reference data is held;
3. RHMAUD.mdb – where audit data is held;
4. RHP.mdw – where security data is held.
Send your rhmdat.mdb and rhmref.mdb files to a Compressed (zipped) folder
To zip your database files, single left click on the rhmdat.mdb file, hold down the <CTRL> key on your keyboard, and single left click on the rhmref.mdb file to highlight both files
Right click on the either of the files, select 'Send To, and click Compressed (zipped) Folder:
Rename your zipped file to 'YOUR ORGANISATION NAME Databases DATE' : EG: Chintaro Support Databases 27042017
Email zipped folder to Chintaro Support
Attach the compressed folder to a new email and send to email@example.com.
If you would like assistance with sending your databases, please contact firstname.lastname@example.org.