Reports and Exports: Data used for NRSCH Reporting

This solution explains where to find the information required for NRSCH reporting in Chintaro. Any KPMs that aren't listed below aren't fully available through Chintaro. There are several KPM points in Chintaro that will help you calculate these though, such as total number of tenancy units.

Please note: The National Regulatory System has documented what data they collect from your NRSCH report submissions. You can view that here: Information collected in the property data list

PO 1 Tenancy Management Metrics

CHRIS REF / Metric	Source Fields	In Chintaro	Indicator / Target
1.2a Eviction Rate	Tenants evicted as a percentage of the total number of exits for the year.	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June: Open 1.2.3 Tenancy Exits for the year and note the total at the top of the screen: Open 1.2.4 Evictions for the year and note the total at the top of the screen:	Divide the total number of evictions for the year by the total number of tenancy exits for the year, then multiply that number by 100 to get a percentage. <=10% Green >10 - 12% Amber >12% Red

PO 2 Housing Asset Metrics

CHRIS REF / Metric	Source Fields	In Chintaro	Indicator / Target
2.2a Urgent repairs completed within jurisdictional limits	Urgent repairs completed within jurisdictional requirements as a percentage of urgent repairs requested including requests outstanding from the previous year.	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System (NRS) > 2 Housing Assets > 2.2 Repair activity for the year to 30 June Open 2.2.2 Urgent repairs completed and note the total at the top of the screen: Open 2.2.1 Urgent repair requests and note the total at the top of the screen:	Divide the total number of urgent repairs completed by the total number of urgent repairs requested, then multiply by 100 to get a percentage. >=90% Green 79- 89% Amber <79% Red
2.2c Percentage non urgent repairs completed within jurisdictional limits	Non urgent repairs completed within jurisdictional requirements as a percentage of non urgent repairs requested including requests outstanding from the previous year.	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System (NRS) > 2 Housing Assets > 2.2 Repair activity for the year to 30 June Open 2.2.4 Non urgent repairs completed and note the total at the top of the screen: Open 2.2.3 Non urgent repair requests and note the total at the top of the screen:	Divide the total number of non urgent repairs completed by the total number of non urgent repairs requested, then multiply by 100 to get a percentage. >=80% Green 70- 79% Amber <70% Red

PO 6 Management Metrics

CHRIS REF / Metric	Source Fields	In Chintaro	Indicator / Target
6.1a Occupancy Rate	Occupied units as a percentage of the total number of tenancy units	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System (NRS) > 6 Management > 6.1 Vacancies & Tenancies as at 30 June Open 6.1.1 Num vacant tenantable tenancy units and note the total at the top of the screen: Open 6.1.12 Total number of tenancy units and note the total at the top of the screen:	Subtract the number of vacant tenantable units from the total number of units. Then, divide that figure by the total number of units. >=97% Green <97% Amber
6.1b Tenancy turnover	Tenancy exits as a percentage of the average number of tenancies last two years	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System (NRS) > 6 Management > 6.1 Vacancies & Tenancies as at 30 June Open 6.1.4 Number tenancies (previous year) and note the total at the top of the screen: Open 6.1.5 Number of tenancies (current year) and note the total at the top of the screen: Open 6.1.6 Number of tenancy exits and note the total at the top of the screen:	Add the number of tenants from the previous year to the number from the current year, then divide by two. Divide the number of tenancy exits for the year by this number. There are no targets for this metric.
6.1c Tenancy turnaround (tenantable)	Average calendar days vacant (tenantable) determined with reference to the total number of actual vacant tenantable properties relet.	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System (NRS) >6 Management > 6.1 Vacancies & Tenancies as at 30 June Open 6.1.7 Calendar days vacant tenantable and note the total at the top of the screen: Open 6.1.11 Num vacant tenantable unit relet and note the total at the top of the screen:	Divide the total calendar days vacant tenantable by the total number of vacant tenantable unit relet. <=14 days Green >14 <29 days Amber 29+ days Red
6.1d Tenancy turnaround (untenantable)	Average calendar days vacant (untenantable) determined with reference to the total number of actual vacant untenantable properties relet.	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System >6 Management > 6.1 Vacancies & Tenancies as at 30 June Open 6.1.8 Calendar days vacant untenantable and note the total at the top of the screen: Open 6.1.10 Num vacant untenantable relet and note the total at the top of the screen:	Divide the total calendar days vacant untenantable by the total number of vacant untenantable unit relet. <=28 days Green 29-35 days Amber >36+ days Red
6.2a Rent outstanding	Rent outstanding from current and ex tenants as a percentage of total potential rental income.	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System >6 Management > 6.2 Rental Income Open 6.2.2 Rent outstanding from current/ ex tenants $ and note the total at the top of the screen: Open 6.2.3 Total potential rental income $ and note the total at the top of the screen:	Divide the total current rent outstanding (with no negative) by the total potential rent income, then multiply by 100 to get a percentage. This should read as a positive amount. >2.5% = Red <= 2.5% = Green
6.2b Rent foregone (vacant tenantable)	Total rent foregone as a percentage of the total potential rental income.	Reports and Exports > Statutory Reporting Analyser. Open to National Regulatory System >6 Management > 6.2 Rental Income Open 6.2.1 Rent foregone vacant tenantable $ and note the total at the top of the screen: Open 6.2.3 Total potential rental income $ and note the total at the top of the screen:	Divide the rent foregone vacant tenantable $ by the total potential rent income, then multiply by 100 to get a percentage. >5% = Red <= 5% = Green