Property Maintenance - Cancelling a Maintenance Task

Modified on Tue, 06 Sep 2022 at 01:26 PM

Maintenance Tasks that are not completed can be cancelled, so they don't appear on  reporting (particular General Lease reports in Victoria). If you want to delete the task completely from the system, use this article: Property Maintenance: Deleting a Maintenance Task

This solution covers:

Add the 'Cancelled' Maintenance Status
These steps only need to be completed once by your Chintaro System Administrator to add the Maintenance Status option to the reference table. For more information on maintaining lists please see: System Maintenance - Reference Tables (Managing Drop Down Lists)

From the Home Screen > System Maintenance> Reference Tables> Maintenance Status table

Enter the name Cancelled at the bottom row of the table in the Order Status column

Click into any other row to update the table, then click Exit

Note: The name of the Order Status must start with 'Cancel'. This allows you to add more than one type of status for reporting purposes (if needed).

Cancel the Maintenance Task

To cancel a Maintenance Task from the system, go to Property Maintenance> Manage Property Maintenance:

Select the Maintenance Task you want to cancel (EG filter by Order Number, Property Name, etc.)> double click to open the task:

In the Action section (at the bottom left of the screen) > select the 'Cancelled' option in the Status Field. 

Remove the tick from Active Task if you no longer wish to see the task in your Active maintenance task list. 

The Maintenance Task will be cancelled for the HPF Maintenance Report (VIC reports).

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