Something isn't working as it should

Reset Update Version via System Maintenance
Use this method if the latest update hasn't worked properly, which results in error messages. 1. Ask everyone else to log off Chintaro.   2...
Wed, 12 Apr, 2017 at 10:46 AM
Inspection_Exports File missing after Processing Schedule
If you have scheduled your inspections in Chintaro, gone to the PIM website, clicked Import Files and there is no file to import from the date you schedul...
Thu, 30 Mar, 2017 at 10:31 AM
Chintaro Support Portal
Knowledge Base The Chintaro Support Portal contains hundreds of articles in the Knowledge Base, which is your online us...
Thu, 6 Oct, 2016 at 3:22 PM
Related Tenant (Joint Tenant) not showing in Tenancy Word Merge
If you have run a Word Merge for a Tenancy with more than 1 person on the Tenancy Agreement (Joint Tenancy) and the Word Merge only shows the Primary Te...
Thu, 30 Mar, 2017 at 10:39 AM
Unable to send Maintenance Request to Chintaro/ Company Code Unsuccessful
There are 2 error messages that you may receive when submitting inspections from PIM to Chintaro. One is a message on PIM saying 'Unable to send m...
Thu, 9 Jun, 2016 at 3:58 PM
How to change a Room Status to Vacant Tenantable when there is no 'Will be Unavailable From' date
Sometimes, a Room will appear as Vacant Untenantable, but when you double click on the Room to open the Room Details screen, there is no 'Is Unavaila...
Tue, 26 Jul, 2016 at 4:21 PM
Utilities/Service charge not created when Generating Rent
If you have set up a Service or Utilities Charge in a Tenant's Rent Record (i) but when you Generate Rent, the Charge is not showing in the Tenancy T...
Mon, 22 Aug, 2016 at 4:53 PM
If Access is crashing for some users when they use a Search Screen
If some users are reporting that Chintaro is crashing when they try and use a Search Screen (Manage Clients, Manage Tenancies, etc), this may be to do wit...
Wed, 21 Sep, 2016 at 5:07 PM
Exporting from 'Manage' screen not exporting all Tenant's data
If the export from a 'Manage' screen is not exporting all the records that are displaying on the screen, go to the last record that successfully e...
Thu, 13 Apr, 2017 at 9:06 AM
Calculated (Total) fields are showing blank
When navigating around Chintaro you find that some of your calculated field are blank or missing, it may look like this: When you enter a screen, an...
Thu, 23 Mar, 2017 at 11:31 AM