Chintaro Support Portal

Modified on Thu, 6 Oct, 2016 at 3:22 PM

Knowledge Base

The Chintaro Support Portal contains hundreds of articles in the Knowledge Base, which is your online user manual.

Our Knowledge Base is separated in to sections such as 'How to use Chintaro', 'Help! I'm having Problems' and 'Updating Chintaro'. These sections contain articles (or solutions) designed to show you a step by step guide of how to perform all of the functions in Chintaro, the steps to remedy a problem you're having and contain the latest patch updates.

To access the solutions, simply go to https://chintaro.freshdesk.com and search for the article you’re after in the “How can we help you today?” section. EG How to Add a New Client. Type “add new client” into the “How can we help you today?” field:

Suggested solutions will appear:

Click the article you wish to view:

Many articles will have an eLearning video attached. Click the play button to view.

You can also use the ‘How to Use Chintaro’ section to look at all Solutions in a particular section, such as all articles relating to Clients, Finance or System Maintenance:

Our Freshdesk Support Portal also allows to you send tickets to support, or check the status of a current ticket.

Registering for the Chintaro Support Portal
You will need to manually register for the Chintaro Support Portal if you have not already registered by sending a ticket to the support inbox. To register for the Chintaro Support Portal, go to Chintaro.freshdesk.com:

Click Sign Up:

Enter your full name and email address, then enter what is in the reCAPTCHA field:

Click ‘Register’. You will be taken to the Chintaro Support page, where you will be advised that an Activation Link has been sent to your email address. Log in to your email account, and open the email from Chintaro Support Desk. Click the URL provided to activate your account. This will take you back to Chintaro.freshdesk.com. Enter a password, and retype the password again for verification. Click ‘Activate & Log In’. You will then see the Support Portal.

Raising a Support Ticket through the Chintaro Support Portal

At any time, you can create a support ticket by clicking ‘New Support Ticket’.
NOTE: This is exactly the same as sending an email to support@chintaro.com.au from your desktop email system:

This will open the Submit a Ticket screen:

You will get a confirmation that the ticket has been created, and you will be able to reply to the ticket, if required:

The above ticket is ‘being processed’, and when you click on the ticket, you can see all replies to the ticket, who is working on your ticket, and the current status. All replies will also be sent to your email address, where you will be given a link to the ticket (if you need to reply to the Agent, or add any additional information). When your issue has been resolved, the ticket status will show as 'Closed':