How to change your organisation details in Chintaro and The Support Portal

Modified on Tue, 12 Apr, 2022 at 1:21 PM

If your Organisation has changed office address, email address or phone number you will need to change these details in Chintaro, the Support Portal and the Training Portal. You will also need to advise Chintaro if you have changed your email address so we can keep you up to date with any information on new releases and newsletters.


How to change organisation details in Chintaro

Navigate to Home > System Maintenance > Organisation Details:

Edit any of the information in the screen that's required.

Now, navigate to Home > System Maintenance > Preferences:

Edit any of the information in the screen that's required.

If you have two email addresses cc'd on every work order that is sent out and you have changed your organisations email address, click the Maintenance tab and edit the fields Work Order Email CC (1) and Work Order Email CC (2).

How to change organisation details in Support Portal

If your organisation has changed names and in turn changed email addresses, you will not need to update this in the support portal as next time you send a ticket to support your email address will reflect the new extension. If you would like to merge old email address in the support portal with your new email address to see the history of tickets sent to support please contact

If you require further assistance from Chintaro Support

Please raise a ticket with Chintaro Support by emailing if you would like further assistance.

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