What is the NRS Screen used for in Chintaro Insights?

The NRS screen in Chintaro Insights is designed to show you how your organisation is tracking against key metrics, based on the requirements of the National Regulatory System Community Housing (NRSCH). The types of information that the metrics present include tenancy management, housing assets and management. 


Any organisation who needs to be compliant with NRSCH, and who needs to complete the NRSCH report, will benefit from using this screen to gauge how they are tracking against these standard metrics.


Use the following section of this solution to find where the data for this report is populated in Chintaro. 


TABLE OF CONTENTS


Where does the information in Chintaro Insights - NRS Screen come from?

Screen and Section NameScreenshot in Chintaro InsightsDescriptionReference within Chintaro
NRS Overview - PO'sOverview of each PO, shows blue tick for currently compliant, yellow apostrophe for needing clarification and red cross for non-compliant.

PO1 Tenancy Management 

Overview of exits and evictions over time, including Eviction Rate, Tenancy Exits for Year and Evictions for Year.
1.2a Eviction RateTenants evicted as a percentage of the total number of exits for the year  
Metric
  • <=10% Green
  • >10 - 12% Amber
  • >12% Red
"1.2.4 Evictions for the year"/"1.2.3 Tenancy exits for the year"
"1.2.4 Evictions for the year"/"1.2.3 Tenancy exits for the year"Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.4 Evictions for the year / 1.2.3 Tenancy Exits for the year
Tenancy ExitsNumber of tenants vacated from a premises in the reporting period.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.3 Tenancy Exits for the year
Evictions for YearNumber of tenants evicted from a property in the reporting period.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.4 Evictions for the year
GraphNumber of tenants evicted vs number of tenants exited.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.3 Tenancy Exits for the year and 1.2.4 Evictions for the year

PO2 Housing Assets

Overview of asset repair metrics, for both urgent and non-urgent repairs raised.
2.2a Urgent Repairs Complete

Metric
  • >=90% Green
  • 79%-89% Amber
  • <79% Red
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 2 Housing Assets > 2.2 Repair activity for the year to 30 June >  2.2.2 Urgent repairs completed / 2.2.1 Urgent repair requests
2.2b Non-Urgent Repairs Complete
.Non-urgent repairs completed within jurisdictional requirements as a percentage of non-urgent repairs requested including requests outstanding from the previous year
Metric
  • >=90% Green
  • 79%-89% Amber
  • <79% Red
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 2 Housing Assets > 2.2 Repair activity for the year to 30 June > 2.2.4 Non Urgent repairs completed / 2.2.3 Non Urgent repair requests
Urgent Repairs CompletedNumber of urgent repairs completed in the reporting period.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 2 Housing Assets > 2.2 Repair activity for the year to 30 June >  2.2.2 Urgent repairs completed
Non Urgent Repairs CompletedNumber of non-urgent repairs completed in the reporting period.
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 2 Housing Assets > 2.2 Repair activity for the year to 30 June > 2.2.4 Non Urgent repairs completed
Urgent Repair CategoryPie chart showing categories of urgent repairs.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 2 Housing Assets > 2.2 Repair activity for the year to 30 June >  2.2.2 Urgent repairs completed

System Maintenance > Reference Tables > Item Group
Non Urgent Repair CategoryPie chart showing categories of non-urgent repairs.
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 2 Housing Assets > 2.2 Repair activity for the year to 30 June > 2.2.4 Non Urgent repairs completed 

System Maintenance > Reference Tables > Item Group

PO6 Management

Overview of Room Status metrics, including turnover rates and foregone rent.
6.1a Occupancy Rate
Occupied units as a percentage of the total number of tenancy units
Metric
  • >= 97% Green
  • < 97% Amber
"6.1.12 Total number of tenancy units" -"6.1.1 Nbr vacant tenantable tenancy units)/"6.1.12 Total number of tenancy units" "6.1.12 Total number of tenancy units" -"6.1.1 Nbr vacant tenantable tenancy units)/"6.1.12 Total number of tenancy units" Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.12 Total number of tenancy units - 6.1.1 Number of vacant tenantable tenancy units / 6.1.12 Total number of tenancy units
6.1b Tenancy TurnoverTenancy exits as a percentage of the average number of tenancies last two years Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.6 Tenancy exits for the year"/[("6.1.4 Number tenancies (previous year)"+"6.1.5 Number tenancies (current year)")/2]6.1.6 Tenancy exits for the year / [(6.1.4 Number tenancies (previous year) + 6.1.5 Number tenancies (current year)) /2]
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management >Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management >6.1.6 Tenancy exits for the year"/[("6.1.4 Number tenancies (previous year)"+"6.1.5 Number tenancies (current year)")/2]6.1.6 Tenancy exits for the year"/[("6.1.4 Number tenancies (previous year)"+"6.1.5 Number tenancies (current year)")/2] 6.1.6 Tenancy exits for the year"/[("6.1.4 Number tenancies (previous year)"+"6.1.5 Number tenancies (current year)")/2] 6.1.6 Tenancy exits for the year"/[("6.1.4 Number tenancies (previous year)"+"6.1.5 Number tenancies (current year)")/2]6.1.6 Tenancy exits for the year"/[("6.1.4 Number tenancies (previous year)"+"6.1.5 Number tenancies (current year)")/2]6.1.6 Tenancy exits for the year"/[("6.1.4 Number tenancies (previous year)"+"6.1.5 Number tenancies (current year)")/2]6.1.6 Tenancy exits for the year"/[("6.1.4 Number tenancies (previous year)"+"6.1.5 Number tenancies (current year)")/2]
6.1c Turnaround Vacant TenantableAverage calendar days vacant (tenantable) determined with reference to the total number of actual vacant tenantable properties relet
Metric
  • <=14 days Green
  •  >14 <29 days Amber
  •  >=29 days Red
"6.1.7 Calendardays vacant tenantable"/"6.1.11 Nbr vacant tenantable unit r"Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.7 Calendar days vacant tenantable / 6.1.11 Number vacant tenantable unit relet
6.1d Turnaround Vacant UntenantableAverage calendar days vacant (untenantable) determined with reference to the total number of actual vacant untenantable properties relet
Metric
  • <=28 days Green
  •  >28 <35 days Amber
  •  >=36 days Red
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management >6.1.8 Calendar days vacant untenantable / 6.1.10 Number vacant untenantable relet
6.2a Rent OutstandingRent outstanding from current and ex-tenants as a percentage of total potential rental income 
Metric
  • <=2.5% Green
  •  > 2.5% Red
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.2.2 Rent outstanding current, ex / 6.2.3 Total potential rental income ($)
6.2b Rent ForegoneTotal rent foregone as a percentage of the total potential rental income
Metric
  • <=5% Green
  •  > 5% Red
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.2.1 Rent foregone vacant tenantable"/"6.2.3 Total potential rental income ($ 6.2.1 Rent foregone vacant tenantable / 6.2.3 Total potential rental income ($)
Tenancy Turnaround GraphGraph depicting the turnaround time of vacant tenantable rooms versus vacant untenantable rooms.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.7 Calendar days vacant tenantable and 6.1.8 Calendar days vacant untenantable
Rent Foregone by ProgramBar graph showing rent foregone by program, from largest amount to smallest amount.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.2.1 Rent foregone vacant tenantable"/"6.2.3 Total potential rental income ($ 6.2.1 Rent foregone vacant tenantable / 6.2.3 Total potential rental income ($)

System Maintenance > Reference Tables > Program

For more information on the NRS Screen in Chintaro Insights

Please contact support@chintaro.com.au