What is the NRS Screen used for in Chintaro Insights?

The NRS screen in Chintaro Insights is designed to show you how your organisation is tracking against key metrics, based on the requirements of the National Regulatory System Community Housing (NRSCH). The types of information that the metrics present include tenancy management, housing assets and management. 


Any organisation who needs to be complaint with NRSCH, and who needs to complete the NRSCH report, will benefit from using this screen to gauge how they are tracking against these standard metrics.


Use the following section of this solution to find where the data for this report is populated in Chintaro. 


TABLE OF CONTENTS


Where does the information in Chintaro Insights - NRS Screen come from?


Use the guide below to reference where the data is coming from within Chintaro.


NRS Overview


Screen and Section NameScreenshot in Chintaro InsightsDescriptionReference within Chintaro
NRS Overview - PO'sOverview of each PO, shows blue tick for currently complaint, yellow apostrophe for needing clarification and red cross for non complaint.
PO1 Tenancy Management Overview of exits and evictions over time, including Eviction Rate, Tenancy Exits for Year and Evictions for Year.
1.2a Eviction RatePercentage of tenants exited that were evicted from a property in the reporting period.
Tenancy ExitsNumber of tenants vacated from a premises in the reporting period.
Evictions for YearNumber of tenants evicted from a property in the reporting period.
GraphNumber of tenants evicted vs number of tenants exited.
PO2 Housing AssetsOverview of asset repair metrics, for both urgent and non-urgent repairs raised.
2.2a Urgent Repairs CompletePercentage of urgent maintenance tasks completed within urgent timeframe guidelines.
2.2b Non Urgent Repairs CompletePercentage of non-urgent maintenance tasks completed within non-urgent timeframe guidelines.

Urgent Repairs CompletedNumber of urgent repairs completed in reporting period.
Non Urgent Repairs CompletedNumber of non-urgent repairs completed in reporting period.

Urgent Repair CategoryPie chart showing category's of urgent repairs.
Non Urgent Repair CategoryPie chart showing category's of non-urgent repairs.

PO6 ManagementOverview of Room Status metrics, including turnover rates and foregone rent.
6.1a Occupancy Rate
Percentage of time all tenantable units were occupied in the reporting period.

6.1b Tenancy Turnover
Percentage of tenancies maintained within the reporting period.
6.1c Turnaround Vacant Tenantable


6.1d Turnaround Vacant Untenantable


6.2a Rent Outstanding
Percentage figure of rent arrears owing to the organisation based off rent charged and rent collected.
6.2b Rent Foregone
Percentage of rent foregone through tenantable unit status of vacant tenantable. 
Tenancy Turnaround Graph
Graph depicting the turnaround time of vacant tenantable rooms versus vacant untenantable rooms.
Rent Foregone by Program
Bar graph showing rent foregone by program, from largest amount to smallest amount.



PO1 Tenancy Management


Screen and Section NameScreenshot in Chintaro InsightsDescriptionReference within Chintaro
Active TenanciesThe total number of Active Tenancies within the dates selected.


No additional animations linked to visualisation.
Reference Table:

Screen in Chintaro:
Active Tenancies in Arrears
The total number of Active Tenancies in Arrears within the dates selected.

No additional animations linked to visualisation.

Average Tenancy Duration (Days)Average number of days a Tenancy is housed within the dates selected.

No additional animations linked to visualisation.

Actual VacanciesNumber of Tenancies Exited within the dates selected.

No additional animations linked to visualisation.

Vacant Untenantable Rooms
Number of days tenantable units were listed as Vacant Untenantable.
Tenancies by TypePie chart showing percentages of Tenancies by each Program.

Additional animation can be used by hovering mouse over graphic and scrolling up/down to roll the Programs around.

Further filtering can be applied by clicking on one reason of the graph, to highlight the section and change the data in the top ribbon to reflect the numbers associated.

Tenancies by Tenancy ManagerPie chart showing percentages of Tenancies by each Tenancy Manager.

Additional animation can be used by hovering mouse over graphic and scrolling up/down to roll the Tenancy Managers around.

Further filtering can be applied by clicking on one reason of the graph, to highlight the section and change the data in the top ribbon to reflect the numbers associated. 

Tenancies Start / EndNumber of Tenancies started, as well as number of Tenancies ended within the reporting period.

No additional animations linked to visualisation.

Tenancy Exits and EvictionsLine graph showing the number of exits and evictions of Tenancies over time. Graph shows one line as Evictions and the other as Exits.

Additional animation can be used by hovering mouse over graphic and scrolling to move left to right to view by year.

Rent Review by ManagerLine graph showing number of rent reviews completed by each Tenancy Manager in each month of the reporting period
Arrears By ManagerGraph showing the amount of arrears by each Tenancy Manager, with green showing true and organise showing false.



PO2 Housing Assets


Screen and Section NameScreenshot in Chintaro InsightsDescriptionReference within Chintaro
Jobs CompletedNumber of maintenance tasks completed within dates selected.


No additional animations linked to visualisation.
Reference Table:

Screen in Chintaro:
Active jobs with no budgetNumber of active jobs with no budget amount entered.


No additional animations linked to visualisation.
Reference Table:

Screen in Chintaro:

Average job spend
Average amount spent on completing a maintenance task.

No additional animations linked to visualisation.
Reference Table:

Screen in Chintaro:
Active jobs with budget
Number of active jobs with a budget amount entered.


No additional animations linked to visualisation.

Overdue Maintenance Tasks

Number of overdue maintenance tasks within dates selected.

Active PropertiesNumber of Active properties in Chintaro.
Average spend per JobBar graph showing the amount spent per job, with red colour indicating above total average amount spent and green indicating below total average spent.
Forecast Maintenance TasksNumber of Active Forecast Maintenance Tasks.
Jobs completed on timeBar graph showing percentage of maintenance tasks completed on time by location type.

Top 10 Dollar SpentPie chart showing percentages of repairs completed by category of what item was repaired, showing the top 10 most costly for the dates selected.

Additional animation can be used by hovering mouse over graphic and scrolling up/down to roll the items around.

Further filtering can be applied by clicking on one item of the graph which highlights the section and changes the data in the top metrics to reflect the numbers associated. 

Average Vs TotalBar graph showing the amount spent per job, with red colour indicating above total average amount spent and green indicating below total average spent.

Jobs Completed Not On TimeBar graph showing percentage of maintenance tasks not completed on time by location type.

Forecast Maintenance TasksBar graph showing breakdown of what types of forecast maintenance tasks are active in dates selected, along with number of tasks in each type.
Average Spend Per JobBar graph showing the amount spent per job, with red colour indicating above total average amount spent and green indicating below total average spent.



PO6 Management


Screen and Section NameScreenshot in Chintaro InsightsDescriptionReference within Chintaro
EvictionsNumber of Tenancies evicted in reporting period.


Reference Table:

Screen in Chintaro:
Tenancy Exits
Number of Tenancies exited in reporting period.

Actual VacanciesNumber of actual vacancies in reporting period.

Untenantable Days Vacant
Total number of days tenantable units were in a status of VUT (Vacant Untenantable) within reporting period. 

Tenantable Days VacantTotal number of days tenantable units were in a status of VT (Vacant Tenantable) within reporting period.

Turnaround time by LandlordBar graph showing number of days turnaround between occupancy by Tenancy Manager.

Vacant Turnaround Relet

New Tenancies Re-let Vacant Untenantable


Turnaround by ProgramBar graph showing number of days between occupancy by Program.

Turnaround over timeGraph showing turnaround time of occupancy by date.

Evictions by ReasonBar graph showing number of evictions by reasons provided.
Vacant Untenantable Turnaround
Exits ReasonsPie chart showing the reasons Tenancies provided for exiting the Room, along with the percentages associated with each reason.

Additional animation can be used by hovering mouse over graphic and scrolling up/down to roll the reasons around.

Further filtering can be applied by clicking on one reason of the graph, to highlight the section and change the data in the top ribbon to reflect the numbers associated.

Vacant Tenantable Turnaround


Exits/Turnaround Details




For more information about the NRS screen on Chintaro Insights


Please contact support@chintaro.com.au for further information about this report.