What is the General Screen used for in Chintaro Insights?

Chintaro Insights populates the General screen with the metrics and data required for many community and social housing organisations to measure their performance. The types of information that the screen presents include tenancy management, housing asset management and complaint management.


All organisations who wish to track their performance will benefit from using this screen to gauge how they are tracking against standardised metrics.


Use the following section of this solution to find where the data for this report is populated in Chintaro. 


TABLE OF CONTENTS


Where does the information in the General Screen of Chintaro Insights come from?


Use this section to find out more detail about each section, including a screenshot and description of the metrics and a reference of where the data comes from within Chintaro.


Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Occupancy RatePercentage of time tenantable units were occupied in the reporting period.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.12 Total number of tenancy units - 6.1.1 Number of vacant tenantable tenancy units / 6.1.12 Total number of tenancy units
Tenantable TurnaroundAverage number of days a vacant tenantable unit takes to be tenanted after being vacated.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.7 Calendar days vacant tenantable / 6.1.11 Number vacant tenantable unit relet
Untenantable TurnaroundAverage number of days a vacant untenantable unit takes to be tenanted after being vacated.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.8 Calendar days vacant untenantable"/"6.1.10 Nbr vacant untenantable relet 6.1.8 Calendar days vacant untenantable / 6.1.10 Number vacant untenantable relet
Tenancies MaintainedPercentage of tenancies that were active at the start of the reporting period which are still active at the end of the reporting period.Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) KPM 5 Tenancies maintained (long term housing)
Total EvictionsPercentage of tenants evicted during the reporting period.Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.4 Evictions for the year
Urgent RepairsPercentage of urgent maintenance tasks raised that were completed within the urgent timeframe guidelines.Home > Property Maintenance > Manage Property Maintenance.

Filter the Scheduled Date column to the reporting period and filter to exclude non-urgent repairs. 
Non Urgent RepairsPercentage of non-urgent maintenance tasks raised that were completed within the non-urgent timeframe guidelines.Home > Property Maintenance > Manage Property Maintenance.

Filter the Scheduled Date column to the reporting period and filter to exclude urgent repairs. 

Rent OutstandingThe percentage amount of rent arrears owing to the organisation.Finance > Tenancy Balances > As At Date > Rent Balance
Complaints ResolvedThe percentage of complaints raised that were resolved within the reporting period.Complaints > Manage Complaints > Status

Total number resolved in the reporting period. 



Tenancy Metrics


Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Tenancy Activity GraphGraph showing tenancy activity over the reporting period, including total active tenancies, new tenancies and exited tenancies.Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) KPM 5 Tenancies maintained (long term housing)
Tenancies StartNumber of active tenancies at the beginning of the reporting period.Manage Tenancies> Start Date and End Date
Tenancies EndNumber of active tenancies at the end of the reporting period.Manage Tenancies> Start Date and End Date
Tenancies MaintainedNumber of tenancies that were active at the start of the reporting period which are still active at the end of the reporting period.Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) KPM 5 Tenancies maintained (long term housing)
New TenanciesNumber of new tenancies created during the reporting period.Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) KPM 5 Tenancies maintained (long term housing)
Tenancy ExitsNumber of tenancies exited during the reporting period.Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 8 Evictions > KPM 8.2 Total number of tenancy exits




Arrears Metrics


Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Arrears GraphRent and non-rent arrears for the period by month.Finance > Tenancy Balances > As At Date
Period Start - RentRent arrears balance at the start of the periodFinance > Tenancy Balances > As At Date > Rent Balance
Period Start - Non-RentNon-Rent arrears balance at the start of the period
Finance > Tenancy Balances > As At Date > Non-Rent Balance
Period Start - TotalTotal arrears balance including Rent and Non-Rent at the start of the period
Finance > Tenancy Balances > As At Date > Balance
Period End - RentRent arrears balance at the end of the period
Finance > Tenancy Balances > As At Date > Rent Balance
Period End - Non-Rent
Non-Rent arrears balance at the end of the period

Finance > Tenancy Balances > As At Date > Non-Rent Balance
Period End - Total
Total arrears balance including Rent and Non-Rent at the end of the period
Finance > Tenancy Balances > As At Date > Balance



Income Metrics


Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Income Charged vs Income Collected
Graph showing income charged vs income collected over the reporting period.Reports & Exports > Reports > Finance > Owner Income and Expense Summary
Income by GroupGraph showing the transactions that were recorded as income over the period, broken down into transaction group.
Reports & Exports > Reports > Finance > Owner Activity by Txn Group

Complaints Metrics

Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Tenant Complaints ResolvedThe percentage of Tenant Complaints that were resolved during the reporting period. Complaints > Manage Complaints > Status

Total number resolved in the reporting period. 

Total Tenant ComplaintsThe total number of Tenant complaints received during the reporting period.Complaints > Manage Complaints.

Total number lodged in the reporting period. 

Complaint StatusPie chart showing complaints separated by status (open/resolved).Complaints > Manage Complaints > Status

Total number lodged in the reporting period. 


Occupancy Metrics

Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Total Days VacantTotal number of days tenantable units were in a status of VT (Vacant Tenantable) within the reporting period.
Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 3 Turnaround Time > KPM 3.1 Total days vacant (vacant tenantable)
StatusPie chart showing the status of rooms during the reporting period as a percentage.
Properties > Manage Rooms > Room Status

Status of rooms during the reporting period.

Properties Metrics

Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Property ConditionPie chart showing the condition of the property portfolio and the percentage associated with each condition type.
Home > Manage Properties > Property > Property Condition

System Maintenance > Reference Tables > Condition

Exits and Evictions Metrics

Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Exits %Evictions as a percentage of Exits
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.4 Evictions for the year / 1.2.3 Tenancy Exits for the year
Total EvictionsNumber of tenants evicted from a property in the reporting period.
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.4 Evictions for the year
GraphNumber of tenants evicted vs the number of tenants exited.
Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.3 Tenancy Exits for the year and 1.2.4 Evictions for the year

Clients Metrics

Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Currently HousedNumber of Clients currently housed for the reporting period.
Manage Clients > Currently Housed column.

Total number of Clients Housed in the reporting period.

Repairs Metrics

Insights SectionInsights ScreenshotDescriptionReference in Chintaro
Top 10 Dollar SpentPie chart showing percentages of repairs completed by Item Type, showing the top 10 most costly for the dates selected.

Additional animation can be used by hovering the mouse over the graphic and scrolling up/down to roll the items around.

Further filtering can be applied by clicking on one item of the graph which highlights the section and changes the data in the top metrics to reflect the numbers associated. 
Home > Property Maintenance > Manage Property Maintenance.

Filter the Actual Amount column to exclude blanks. Filter the Scheduled Date column to the reporting period and sort by Item Type and amount.
Average Job SpendAverage amount spent on completing a maintenance task.
Home > Property Maintenance > Manage Property Maintenance.

Filter the Scheduled Date column to the reporting period. Filter the Completed Date column to exclude blanks. Take the average of the Actual Amount column.
Jobs CompletedNumber of maintenance tasks completed within dates selected.
Home > Property Maintenance > Manage Property Maintenance.

Filter the Scheduled Date column to the reporting period and filter the Completed Date column to exclude blanks.



For more information about the General screen on Chintaro Insights


Please contact support@chintaro.com.au for further information about this report.