What is the KPM6 Complaints screen used for in Chintaro Insights?
Chintaro Insights populates the KPM6 Complaints screen with the metrics and data required for KPM6 of the the Victorian Regulatory System, commonly known as the Housing Registrar KPM (Key Performance Measures) Report.
Use the following section of this solution to find where the data for this report is populated in Chintaro.
Where does the information in Chintaro Insights - VRS KPM6 Complaints Screen come from?
Use the guide below to reference where the data is coming from within Chintaro. Each KPM has a formula for metrics to show Preferred (Green), Satisfactory (Amber), Action Required (Red).
| Section Name | Screenshot in Chintaro Insights | Description | Reference |
| KPM 6 Tenant Complaints Resolved |  | Calculation: Number of tenant/prospective tenant complaints resolved within 30 days ÷ Number of tenant/prospective tenant complaints received | KPM 6.3 ÷ KPM 6.2 x 100 |
| KPM 6.1 Total Complaints Received |  | The total number of complaints received by the agency | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 6 Prospective tenant/tenant complaints > KPM 6.1 Total complaints received |
| KPM 6.2 Tenant Complaints Received |  | The total number of complaints received by the agency from tenants or prospective tenant | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 6 Prospective tenant/tenant complaints > KPM 6.2 Tenant Complaints Received |
| KPM 6.3 Tenant Complaints Resolved in 30 Days |  | The total number of the complaints received by the agency from tenants or prospective tenants within 30 days of receiving the complaint | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 6 Prospective tenant/tenant complaints > KPM 6.3 Number of tenant/prospective tenant complaints resolved within 30 days |
| Complaints by Status |  | Pie chart showing complaints separated by status (open/resolved). | Complaints/Incidents > Manage Complaints > Status Total number logged in reporting period. |
| Complaints by Outcome |  | Pie chart showing complaints separated by outcomes. | Complaints/Incidents > Manage Complaints > Outcome Total number logged in reporting period. |