What is the KPM9/10 Repairs screen used for in Chintaro Insights?

Chintaro Insights populates the KPM9/10 Repairs screen with the metrics and data required for KPM9 and 10 of the Victorian Regulatory System, commonly known as the Housing Registrar KPM (Key Performance Measures) Report.


Use the following section of this solution to find where the data for this report is populated in Chintaro. 


Where does the information in Chintaro Insights - VRS KPM9/10 Rent Screen come from?

Use the guide below to reference where the data is coming from within Chintaro. Each KPM has a formula for metrics to show Preferred (Green), Satisfactory (Amber), Action Required (Red).


Section NameScreenshot in Chintaro InsightsDescriptionReference
KPM 9 Urgent repairs completed on time

Calculation:


Urgent requested repairs completed within 24 hours ÷ Total number of urgent requested repairs


KPM 9.1 ÷ KPM 9.2 x 100
9.1 Urgent Repairs completed in 24 hours

The total number of urgent requested repairs that were fully completed within 24 hours of the request being made.


An urgent repair is defined as:

A repair that needs to be actioned immediately, e.g. a blocked toilet or dangerous electrical fault 


Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 9 Urgent requested repairs > 9.1 Urgent requested repairs completed within 24 hours
9.2 Urgent Repairs

The total number of urgent requested repairs that were received by your agency during the financial year

 


Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) >  KPM 9 Urgent requested repairs > KPM 9.2 Number of urgent requested repairs
KPM 10 Non-Urgent repairs completed on time

Calculation:

Non-urgent requested repairs completed within 14 days ÷ Total number of non-urgent requested repairs. 


For a full list of repairs that are classified as urgent see the Residential Tenancies Act 1997, Section 3, Definitions


KPM 10.1 ÷ KPM 10.2 x 100
10.1 Non-urgent repairs completed in 14 days

The total number of non-urgent requested repairs that were fully completed within 14 days of the request being made


Non-urgent repairs are defined as:

All repairs that are not classified as ‘urgent’

Exclude: 

vacated maintenance

planned/upgrade maintenance



Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) >  KPM 10 Non-Urgent requested repairs > KPM 10.1 Non-urgent requested repairs completed within 14 days
10.2 Non-urgent repairsThe total number of non-urgent requested repairs that were received by your agency during the financial year
Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) >  KPM 10 Non-Urgent requested repairs > KPM 10.2 Number of non-urgent requested repairs
Jobs completed on timeBar graph showing the percentage of maintenance tasks completed on time by Item Type.
Home > Property Maintenance > Manage Property Maintenance.

Filter the Completed Date column to exclude blanks. Filter the Scheduled Date column to the reporting period and sort by Item Type.
Jobs not completed on timeBar graph showing the percentage of maintenance tasks not completed on time by Item Type. 
Home > Property Maintenance > Manage Property Maintenance.

Filter the Completed Date column to show jobs not completed on time within the reporting period. Filter the Scheduled Date column to the reporting period and sort by Item Type. 
Urgent Repair by CategoryUrgent repairs by category of Item TypeHome > Property Maintenance > Manage Property Maintenance >Urgent Column (=1 day to resolve) + Item Type
Non-urgent Repair by CategoryNon-urgent repairs by category of Item TypeHome > Property Maintenance > Manage Property Maintenance >Urgent Column ( 1 day to resolve) + Item Type
Repair by SpendPercentages of the highest amounts spent on repairs by Trade Type
Home > Property Maintenance > Manage Property Maintenance >Trade Type column