Chintaro Insights - VRS KPM9/10 Repairs Screen

Modified on Thu, 20 May 2021 at 02:53 PM

What is the KPM9/10 Repairs screen used for in Chintaro Insights?

Chintaro Insights populates the KPM9/10 Repairs screen with the metrics and data required for KPM9 and 10 of the Victorian Regulatory System, commonly known as the Housing Registrar KPM (Key Performance Measures) Report.

Use the following section of this solution to find where the data for this report is populated in Chintaro.

Where does the information in Chintaro Insights - VRS KPM9/10 Rent Screen come from?

Use the guide below to reference where the data is coming from within Chintaro. Each KPM has a formula for metrics to show Preferred (Green), Satisfactory (Amber), Action Required (Red).

Section Name	Screenshot in Chintaro Insights	Description	Reference
KPM 9 Urgent repairs completed on time		Calculation: Urgent requested repairs completed within 24 hours ÷ Total number of urgent requested repairs	KPM 9.1 ÷ KPM 9.2 x 100
9.1 Urgent Repairs completed in 24 hours		The total number of urgent requested repairs that were fully completed within 24 hours of the request being made. An urgent repair is defined as: A repair that needs to be actioned immediately, e.g. a blocked toilet or dangerous electrical fault	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 9 Urgent requested repairs > 9.1 Urgent requested repairs completed within 24 hours
9.2 Urgent Repairs		The total number of urgent requested repairs that were received by your agency during the financial year	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 9 Urgent requested repairs > KPM 9.2 Number of urgent requested repairs
KPM 10 Non-Urgent repairs completed on time		Calculation: Non-urgent requested repairs completed within 14 days ÷ Total number of non-urgent requested repairs. For a full list of repairs that are classified as urgent see the Residential Tenancies Act 1997, Section 3, Definitions	KPM 10.1 ÷ KPM 10.2 x 100
10.1 Non-urgent repairs completed in 14 days		The total number of non-urgent requested repairs that were fully completed within 14 days of the request being made Non-urgent repairs are defined as: All repairs that are not classified as ‘urgent’ Exclude: vacated maintenance planned/upgrade maintenance	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 10 Non-Urgent requested repairs > KPM 10.1 Non-urgent requested repairs completed within 14 days
10.2 Non-urgent repairs		The total number of non-urgent requested repairs that were received by your agency during the financial year	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 10 Non-Urgent requested repairs > KPM 10.2 Number of non-urgent requested repairs
Jobs completed on time		Bar graph showing the percentage of maintenance tasks completed on time by Item Type.	Home > Property Maintenance > Manage Property Maintenance. Filter the Completed Date column to exclude blanks. Filter the Scheduled Date column to the reporting period and sort by Item Type.
Jobs not completed on time		Bar graph showing the percentage of maintenance tasks not completed on time by Item Type.	Home > Property Maintenance > Manage Property Maintenance. Filter the Completed Date column to show jobs not completed on time within the reporting period. Filter the Scheduled Date column to the reporting period and sort by Item Type.
Urgent Repair by Category		Urgent repairs by category of Item Type	Home > Property Maintenance > Manage Property Maintenance >Urgent Column (=1 day to resolve) + Item Type
Non-urgent Repair by Category		Non-urgent repairs by category of Item Type	Home > Property Maintenance > Manage Property Maintenance >Urgent Column (≠ 1 day to resolve) + Item Type
Repair by Spend		Percentages of the highest amounts spent on repairs by Trade Type	Home > Property Maintenance > Manage Property Maintenance >Trade Type column