There are 2 ways to access your Chintaro Cloud database. The first is through any web browser, and the instructions to access your database via the web are here: Logging in to Chintaro Cloud through a Web Browser

This solution focuses on the second way to access your Chintaro database, which is through the Parallels client application which your IT team can install on your PC. This solution will show you how to install the Parallels Client to an individual PC.

Downloading the Parallels Client to your PC 

1. Go to and locate the install version relevant to your PC:

For Windows: Click the hyperlink highlighted below relevant to your operating system (x64 or x32) to start the download:

Note: If you do not know this information, you will need to speak to IT first. 

For Mac: Click the hyperlink highlighted below to start the download:

The download will start in the downloads bar on your browser (This may look different depending on your individual browser and operating system).

2. Once the download has finished, click to open. This will prompt the following pop up to open: Select Run.

3. The Parallels Setup Wizard will open, follow the prompts as outlined below by the blue circles:

4. The Parallels Client will open as shown below and you will be prompted to configure your RAS (Remote Access Server) connection. Click Yes.

Please see this Solution for how to set up your RAS Connection: Setting up your Chintaro RAS Connection

If you would like assistance to set this up please contact to assist.