Chintaro has a barring function that will prevent a Client from being able to be tenanted, either for a set period of time (for example, until their previous arrears is paid off) or indefinitely (for example, lifetime ban for aggressive behaviour). You cannot bar someone who is a current Tenant, but you can bar a previous Tenant. All Clients begin with 'No Previous Barring' underneath their name on their Client screen.


This solution details how to bar a Client both temporarily and indefinitely.


To apply a temporary barring

To apply a temporary barring, open the Client screen (Home > Clients > Manage Clients > Open Client screen).


Click the Barring function at the top of the screen in the additional functions:


The middle section of the screen changes to display the previous barring applied to this Client. 


To enter a new period of temporary barring, in the line with the *, enter a Start Date, End Date, select a Reason for the barring (these reasons can be updated by your System Administrator in System Maintenance > Reference Tables > Barring)& add any additional Comments related to the barring. 

Exit the screen to save. When a Client is in a current Barring period, whenever any Chintaro user opens their Client screen, it will display a warning message that the Client is currently barred:



The Client record will also display the barring status in red when a Client is Currently Barred:



When a barring period passes and the Client is no longer barred

When a Client has been barred and the date is past the end date, each time a user opens the Client screen, it will warn them that the Client has been previously barred:

This will not prevent the Client from being Tenanted in the future, it is just a warning.


To apply a permanent/lifelong barring

To apply a lifelong barring, open the Client screen (Home > Clients > Manage Clients > Open Client screen).


Click the Barring function at the top of the screen in the additional functions:


The middle section of the screen changes to display the previous barring applied to this Client. 


To enter a new period of permanent/lifelong barring, in the line with the *, enter a Start Date, and enter an End Date far in to the future (EG 01/01/2100).


Next, select a Reason for the barring (these reasons can be updated by your System Administrator in System Maintenance > Reference Tables > Barring)& add any additional Comments related to the barring. 


Exit the screen to save. When a Client is in a current Barring period, whenever any Chintaro user opens their Client screen, it will display a warning message that the Client is currently barred:



The Client record will also display the barring status in red when a Client is Currently Barred:


Client Barring eLearning Video