Your Chintaro licence details are made visible to all users on the Home screen to assist you in keeping track of your concurrent licences, so that you can make informed decisions about your current usage and needs. This solution details:
TABLE OF CONTENTS
- What is concurrent licencing?
- How do I find my organisation's current licencing information in Chintaro?
- Viewing Historical Licence Usage
- How do I check how active different users are?
- What happens if we exceed our number of concurrent licences to Chintaro?
- What happens if our licence to Chintaro has expired?
- For further assistance with concurrent licencing in Chintaro
What is concurrent licencing?
Each organisation that purchases Chintaro will be licenced for a number of concurrent users. Concurrent users are the number of people who are licenced to be in the database at any given time.
How do I find my organisation's current licencing information in Chintaro?
In the bottom left hand side of the Home Screen, you will see the top level information display:
| Organisation Identifier | A unique code that will be assigned to your organisation |
| Licence Expiry Date | The date in which your licence will expire |
| Number of Users / User Licences | The left hand field will indicate the current number of users presently logged in. The right hand field shows the number of concurrent licences your organisation has |
| Username | The username you used to log in to Chintaro |
| Group | The level of security you have been assigned (this may be worded differently depending on how your organisation has configured the levels) |
The colours also serve as a visual cue:
| Green | Under current licencing limit |
| Yellow | At current licencing limit |
| Red | Exceeded current licencing limits |
Viewing Historical Licence Usage
You are able to view a historical record of the maximum number of concurrent licences that were logged into Chintaro in any given day, from System Maintenance > View Licence Usage:
| Organisation Identifier | A unique code that will be assigned to your organisation |
| Licence Expiry Date | The date in which your licence will expire |
| Number of Concurrent Users | The number of current users logged in |
| History | Shows a historical view of the maximum number of concurrent users on each date |
Again the colours also serve as a visual cue:
| Green | Under current licencing limit |
| Yellow | At current licencing limit |
| Red | Exceeded current licencing limits |
How do I check how active different users are?
You can view login sessions in the Current Users screen (Home > System Maintenance > Current Users). If you filter by a specific user, you can view how often they are logging in to Chintaro, and also how long their sessions are.
What happens if we exceed our number of concurrent licences to Chintaro?
In the event that you have exceed your maximum licenced user count, the bulletin will update for all users advising the threshold has been exceeded:
This will automatically update after one minute when the limit has been reach, and will be removed when enough users log out as to not exceed the current licenced limit.
What happens if our licence to Chintaro has expired?
In the event that your licence has expired and not been renewed, the bulletin will update to alert you to this:
This will be removed once the licence has been renewed.
For non-Cloud customers of Chintaro, your licencing details can be updated from the View Licence Usage Screen, (Home Screen> System Maintenance >View Licence Usage):
For further assistance with concurrent licencing in Chintaro
If you believe any of the information contained in the above screens is inaccurate for your organisation, please reach out to support@chintaro.com.au
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article