What is the Difference between Connections and Licences?

If you are a Cloud User, you may wonder what the difference is between a Chintaro licence, and a Chintaro connection. This solution explains the different types, and what would be most suitable for your organisation.

TABLE OF CONTENTS

• What is a Chintaro Licence?
• What is a Cloud Connection?
• Can Users Share Connections?
• How Many Connections do I Need?

What is a Chintaro Licence?

Whether you are a Cloud user or a local user, you will need a Chintaro licence for every concurrent user.  For this reason, it is often referred to merely as number of concurrent users.  You can have unlimited login names for Chintaro, but the concurrent users dictates how many people can be logged in at the same time.  If you are not on the Cloud, this is the only type of licence that you need to worry about.  If you are a Cloud user, you will also need connections, which are explained below.

What is a Cloud Connection?

Most Cloud users connect to the Cloud by using software called Parallels Client.  You need to first login to Parallels, using a Parallels username.  Each Parallels username is essentially a Cloud Connection.  Once you have logged in to Parallels, you then need to login to Chintaro, using your own unique Chintaro login. 

Can Users Share Connections?

Since each connection requires users to set up their own Office email, users cannot share connections. If one of your users only needs to log on very rarely, they may like to piggy-back off another's connection, but we would recommend against this, as it can get complicated for auditing/security procedures.

How Many Connections do I Need?

In general, most people have one connection for each Chintaro licence.  It can be possible to use more connections than concurrent users.  You just have to ensure that you never exceed the maximum number of concurrent users that you are licensed for.  If this is the case, you will get a warning message displayed on the home screen when you login.  If you would like to review your licence history, you can do that if you have administrator access by going into System Maintenance > View Licence Usage.  It will show a table with historical information which can be filtered on.  If you require more Chintaro Licences/Concurrent Users, you can request them by sending an email to support@chintaro.com.au.

If you require further assistance from Chintaro Support

Please raise a ticket with Chintaro Support by emailing support@chintaro.com.au if you would like further assistance.