What is the Difference between Connections and Licences?

Modified on Tue, 17 May 2022 at 04:26 PM

If you are a Cloud User, you may wonder what the difference is between a Chintaro licence, and a Chintaro connection. This solution explains the different types, and what would be most suitable for your organisation.


What is a Chintaro Licence?

Whether you are a Cloud user or a local user, you will need a Chintaro licence for every concurrent user.  For this reason, it is often referred to merely as number of concurrent users.  You can have unlimited login names for Chintaro, but the concurrent users dictates how many people can be logged in at the same time.  If you are not on the Cloud, this is the only type of licence that you need to worry about.  If you are a Cloud user, you will also need connections, which are explained below.

What is a Cloud Connection?

Most Cloud users connect to the Cloud by using software called Parallels Client.  You need to first login to Parallels, using a Parallels username.  Each Parallels username is essentially a Cloud Connection.  Once you have logged in to Parallels, you then need to login to Chintaro, using your own unique Chintaro login.  There are 2 types of Cloud Connections:

  1. Basic 7-7 Connection - this type of connection will allow you to login to Parallels for Monday to Saturday, 7am-7pm in your local time zone.
  2. 24/7 Connection - allows access 24/7, except when there are updates such as to the cloud servers or Chintaro.

Can Users Share Connections?

If you have people job-sharing, or only logging in to Chintaro once in awhile, multiple people can share a connection.  The most important things to keep in mind for this are:

  • all users sharing the connection must also share an email address.  This can be done for people job sharing, for example, by using a generic email, such as housing@org.com.au
  • if one person is logged in to Chintaro, and someone sharing a connection with that person tries to login, it will disconnect the first person, and take over that session.  The new user will be logged in to Chintaro and whatever screens were open as the original person
  • if you are using SSO you can never share a connection

How Many Connections do I Need?

In general, most people have one connection for each Chintaro licence.  It can be possible to use more connections than concurrent users.  You just have to ensure that you never exceed the maximum number of concurrent users that you are licensed for.  If this is the case, you will get a warning message displayed on the home screen when you login.  If you would like to review your licence history, you can do that if you have administrator access by going into System Maintenance > View Licence Usage.  It will show a table with historical information which can be filtered on.  If you require more Chintaro Licences/Concurrent Users, you can request them by sending an email to support@chintaro.com.au.

If you require further assistance from Chintaro Support

Please raise a ticket with Chintaro Support by emailing support@chintaro.com.au if you would like further assistance.

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