Chintaro Insights - Complaints Screen

What is the Complaints Screen used for in Chintaro Insights?

Chintaro Insights populates the Complaints screen with the visualisations and data relating to complaints received. 

Use the following section of this solution to find where the Complaints screen is populated from within Chintaro. 

TABLE OF CONTENTS

• What is the Complaints Screen used for in Chintaro Insights?
• Accessing the Complaints Screen in Chintaro Insights
• Complaints Screen - Visualisation Reference Guide
• For more information about the Chintaro Insights - Complaints Screen

Accessing the Complaints Screen in Chintaro Insights

After logging in to Chintaro Insights, to view the Client screen from the Dashboard, click Complaints > Analysis:

Complaints Screen - Visualisation Reference Guide

Use the guide below to reference where the data on the Complaints screen is coming from within Chintaro. 

Section Name	Screenshot in Chintaro Insights	Description	Reference
Total complaints		The total number of complaints received for the reporting period.	Complaints > Manage Complaints > total number logged in reporting period.
Tenant and Prospect Complaints		The total number of complaints received by tenants or prospective tenants.	Complaints > Manage Complaints > Complaint Type = Tenant Total number logged in reporting period.
Tenant and Prospect Complaints Resolved in 30 days		The total number of complaints received by tenants or prospective tenants that were resolved within 30 days.	Complaints > Manage Complaints > Received Date and Finalised Date
Average Complaint Resolution Days		The average number of days a complaint was resolved within.	Complaints > Manage Complaints > Received Date and Finalised Date
Complaints by Type		Graph showing complaints by type of complaint.	Complaints > Manage Complaints > Complaint Type  Total number logged in reporting period.
Complaints by Status		Pie chart showing complaints separated by status (open/resolved).	Complaints > Manage Complaints > Status Total number logged in reporting period.
Complaint Outcomes		Pie chart showing complaints separated by outcomes.	Complaints > Manage Complaints > Outcome Total number logged in reporting period.
Complaints Reported To		Bar graph depicting the number of complaints reported by individual.	Complaints > Manage Complaints > Reported To Total number logged in reporting period.
Complaint Details		Detail of data relating to complaint visuals.	Record of every complaint from Chintaro

For more information about the Chintaro Insights - Complaints Screen

Please contact support@chintaro.com.au for further information about this screen, or any other screen in Chintaro Insights.