What is the Complaints Screen used for in Chintaro Insights?

Chintaro Insights populates the Complaints screen with the visualisations and data relating to complaints received. 


Use the following section of this solution to find where the Complaints screen is populated from within Chintaro. 


TABLE OF CONTENTS


Accessing the Complaints Screen in Chintaro Insights

After logging in to Chintaro Insights, to view the Client screen from the Dashboard, click Complaints > Analysis:


Complaints Screen - Visualisation Reference Guide

Use the guide below to reference where the data on the Complaints screen is coming from within Chintaro. 


Section Name
Screenshot in Chintaro Insights
Description
Reference 
Total complaintsThe total number of complaints received for the reporting period.Complaints > Manage Complaints > total number logged in reporting period.
Tenant and Prospect ComplaintsThe total number of complaints received by tenants or prospective tenants.Complaints > Manage Complaints > Complaint Type = Tenant

Total number logged in reporting period.
Tenant and Prospect Complaints Resolved in 30 daysThe total number of complaints received by tenants or prospective tenants that were resolved within 30 days. Complaints > Manage Complaints > Received Date and Finalised Date
Average Complaint Resolution DaysThe average number of days a complaint was resolved within.Complaints > Manage Complaints > Received Date and Finalised Date
Complaints by TypeGraph showing complaints by type of complaint.
Complaints > Manage Complaints > Complaint Type 

Total number logged in reporting period.
Complaints by StatusPie chart showing complaints separated by status (open/resolved).Complaints > Manage Complaints > Status

Total number logged in reporting period.
Complaint OutcomesPie chart showing complaints separated by outcomes.
Complaints > Manage Complaints > Outcome

Total number logged in reporting period.
Complaints Reported ToBar graph depicting the number of complaints reported by individual.Complaints > Manage Complaints > Reported To

Total number logged in reporting period.
Complaint DetailsDetail of data relating to complaint visuals.Record of every complaint from Chintaro

For more information about the Chintaro Insights - Complaints Screen

Please contact support@chintaro.com.au for further information about this screen, or any other screen in Chintaro Insights.