What is the General Screen used for in Chintaro Insights?
Chintaro Insights populates the General screen with the metrics and data required for many community and social housing organisations to measure their performance. The types of information that the screen presents include tenancy management, housing asset management and complaint management.
All organisations who wish to track their performance will benefit from using this screen to gauge how they are tracking against standardised metrics.
Use the following section of this solution to find where the data for this report is populated in Chintaro.
TABLE OF CONTENTS
- What is the General Screen used for in Chintaro Insights?
- Where does the information in the General Screen of Chintaro Insights come from?
- Tenancy Metrics
- Arrears Metrics
- Income Metrics
- Complaints Metrics
- Occupancy Metrics
- Properties Metrics
- Exits and Evictions Metrics
- Clients Metrics
- Repairs Metrics
- For more information about the General screen on Chintaro insights
Where does the information in the General Screen of Chintaro Insights come from?
Use this section to find out more detail about each section, including a screenshot and description of the metrics and a reference of where the data comes from within Chintaro.
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Occupancy Rate | Percentage of time tenantable units were occupied in the reporting period. | Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.12 Total number of tenancy units - 6.1.1 Number of vacant tenantable tenancy units / 6.1.12 Total number of tenancy units | |
Tenantable Turnaround | Average number of days a vacant tenantable unit takes to be tenanted after being vacated. | Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.7 Calendar days vacant tenantable / 6.1.11 Number vacant tenantable unit relet | |
Untenantable Turnaround | Average number of days a vacant untenantable unit takes to be tenanted after being vacated. | Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) >6 Management > 6.1.8 Calendar days vacant untenantable"/"6.1.10 Nbr vacant untenantable relet 6.1.8 Calendar days vacant untenantable / 6.1.10 Number vacant untenantable relet | |
Tenancies Maintained | Percentage of tenancies that were active at the start of the reporting period which are still active at the end of the reporting period. | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 5 Tenancies maintained (long term housing) | |
Total Evictions | Percentage of tenants evicted during the reporting period. | Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.4 Evictions for the year | |
Urgent Repairs | Percentage of urgent maintenance tasks raised that were completed within the urgent timeframe guidelines. | Home > Property Maintenance > Manage Property Maintenance. Filter the Scheduled Date column to the reporting period and filter to exclude non-urgent repairs. | |
Non Urgent Repairs | Percentage of non-urgent maintenance tasks raised that were completed within the non-urgent timeframe guidelines. | Home > Property Maintenance > Manage Property Maintenance. Filter the Scheduled Date column to the reporting period and filter to exclude urgent repairs. | |
Rent Outstanding | The percentage amount of rent arrears owing to the organisation. | Finance > Tenancy Balances > As At Date > Rent Balance | |
Complaints Resolved | The percentage of complaints raised that were resolved within the reporting period. | Complaints > Manage Complaints > Status Total number resolved in the reporting period. |
Tenancy Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Tenancy Activity Graph | Graph showing tenancy activity over the reporting period, including total active tenancies, new tenancies and exited tenancies. | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 5 Tenancies maintained (long term housing) | |
Tenancies Start | Number of active tenancies at the beginning of the reporting period. | Manage Tenancies> Start Date and End Date | |
Tenancies End | Number of active tenancies at the end of the reporting period. | Manage Tenancies> Start Date and End Date | |
Tenancies Maintained | Number of tenancies that were active at the start of the reporting period which are still active at the end of the reporting period. | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 5 Tenancies maintained (long term housing) | |
New Tenancies | Number of new tenancies created during the reporting period. | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 5 Tenancies maintained (long term housing) | |
Tenancy Exits | Number of tenancies exited during the reporting period. | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 8 Evictions > KPM 8.2 Total number of tenancy exits |
Arrears Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Arrears Graph | Rent and non-rent arrears for the period by month. | Finance > Tenancy Balances > As At Date | |
Period Start - Rent | Rent arrears balance at the start of the period | Finance > Tenancy Balances > As At Date > Rent Balance | |
Period Start - Non-Rent | Non-Rent arrears balance at the start of the period | Finance > Tenancy Balances > As At Date > Non-Rent Balance | |
Period Start - Total | Total arrears balance including Rent and Non-Rent at the start of the period | Finance > Tenancy Balances > As At Date > Balance | |
Period End - Rent | Rent arrears balance at the end of the period | Finance > Tenancy Balances > As At Date > Rent Balance | |
Period End - Non-Rent | Non-Rent arrears balance at the end of the period | Finance > Tenancy Balances > As At Date > Non-Rent Balance | |
Period End - Total | Total arrears balance including Rent and Non-Rent at the end of the period | Finance > Tenancy Balances > As At Date > Balance |
Income Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Income Charged vs Income Collected | Graph showing income charged vs income collected over the reporting period. | Reports & Exports > Reports > Finance > Owner Income and Expense Summary | |
Income by Group | Graph showing the transactions that were recorded as income over the period, broken down into transaction group. | Reports & Exports > Reports > Finance > Owner Activity by Txn Group |
Complaints Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Tenant Complaints Resolved | The percentage of Tenant Complaints that were resolved during the reporting period. | Complaints > Manage Complaints > Status Total number resolved in the reporting period. | |
Total Tenant Complaints | The total number of Tenant complaints received during the reporting period. | Complaints > Manage Complaints. Total number lodged in the reporting period. | |
Complaint Status | Pie chart showing complaints separated by status (open/resolved). | Complaints > Manage Complaints > Status Total number lodged in the reporting period. |
Occupancy Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Total Days Vacant | Total number of days tenantable units were in a status of VT (Vacant Tenantable) within the reporting period. | Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 3 Turnaround Time > KPM 3.1 Total days vacant (vacant tenantable) | |
Status | Pie chart showing the status of rooms during the reporting period as a percentage. | Properties > Manage Rooms > Room Status Status of rooms during the reporting period. |
Properties Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Property Condition | Pie chart showing the condition of the property portfolio and the percentage associated with each condition type. | Home > Manage Properties > Property > Property Condition System Maintenance > Reference Tables > Condition |
Exits and Evictions Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Exits % | Evictions as a percentage of Exits | Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.4 Evictions for the year / 1.2.3 Tenancy Exits for the year | |
Total Evictions | Number of tenants evicted from a property in the reporting period. | Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.4 Evictions for the year | |
Graph | Number of tenants evicted vs the number of tenants exited. | Reports and Exports > Statutory Reporting Analyser > National Regulatory System (NRS) > 1 Tenant and Housing Services > 1.2 Tenancy numbers for year to 30 June > 1.2.3 Tenancy Exits for the year and 1.2.4 Evictions for the year |
Clients Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Currently Housed | Number of Clients currently housed for the reporting period. | Manage Clients > Currently Housed column. Total number of Clients Housed in the reporting period. |
Repairs Metrics
Insights Section | Insights Screenshot | Description | Reference in Chintaro |
Top 10 Dollar Spent | Pie chart showing percentages of repairs completed by Item Type, showing the top 10 most costly for the dates selected. Additional animation can be used by hovering the mouse over the graphic and scrolling up/down to roll the items around. Further filtering can be applied by clicking on one item of the graph which highlights the section and changes the data in the top metrics to reflect the numbers associated. | Home > Property Maintenance > Manage Property Maintenance. Filter the Actual Amount column to exclude blanks. Filter the Scheduled Date column to the reporting period and sort by Item Type and amount. | |
Average Job Spend | Average amount spent on completing a maintenance task. | Home > Property Maintenance > Manage Property Maintenance. Filter the Scheduled Date column to the reporting period. Filter the Completed Date column to exclude blanks. Take the average of the Actual Amount column. | |
Jobs Completed | Number of maintenance tasks completed within dates selected. | Home > Property Maintenance > Manage Property Maintenance. Filter the Scheduled Date column to the reporting period and filter the Completed Date column to exclude blanks. |
For more information about the General screen on Chintaro Insights
Please contact support@chintaro.com.au for further information about this report.
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