Chintaro Insights - VRS Screen

What is the VRS Screen used for in Chintaro Insights?

Chintaro Insights populates the VRS screen with the metrics and data required for the Victorian Regulatory System, commonly known as the Housing Registrar KPM (Key Performance Measures) Report. The types of information that the screen presents relates to tenancy management and asset repairs.

All organisations who need to be compliant with Victorian Housing Registrar and need to complete the CHIMES reporting will benefit from using this screen to gauge how they are tracking against these standard metrics ahead of reporting time.

Use the following section of this solution to find where the data for this report is populated in Chintaro. 

TABLE OF CONTENTS

• What is the VRS Screen used for in Chintaro Insights?
  
• Where does the information in Chintaro Insights - VRS Screen come from?
• For more information about the VRS screen on Chintaro Insights

Where does the information in Chintaro Insights - VRS Screen come from?

Use the guide below to reference where the data is coming from within Chintaro. Each KPM has a formula for metrics to show Preferred (Green), Satisfactory (Amber), Action Required (Red).

VRS Reporting KPM's

Section Name	Screenshot in Chintaro Insights	Description	Reference
VRS Reporting KPMs		Overview of each KPM, showing a blue tick for currently compliant, yellow exclamation mark for needing clarification and red cross for non-compliant.	Each KPM has a formula for metrics to show Preferred (Green), Satisfactory (Amber), Action Required (Red).
KPM3 Turnaround		Overview of turnaround times between tenancies exiting and new tenancies being created. VT Turnaround Calculation: Total number of days all tenancy units were vacant tenantable during the year/Total number of vacancies during the year. Metric: Preferred: less than 7 days Satisfactory: 7-21 days Action required: more than 21 days Vacant Untenantable Turnaround Calculation: Total number of days all tenancy units were vacant untenantable during the year/Total number of vacancies during the year Metric: Preferred: less than 21 days Satisfactory: 21-48 days Action required: more than 48 days	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 3 Turnaround Time
KPM4 Rent		Overview of rent arrears for the amount charged. Calculation: Total rent outstanding from current tenants/Total rent charged to tenants during the period. Metric: Preferred: less than 1% of the rent charged Satisfactory: 1-5% Action required: more than 5%	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 4 Rent outstanding from current tenants
KPM5 Tenancies		Overview of Tenancies maintained and exited over dates selected, as well as a graph showing activity in total tenancies, new tenancies and exited tenancies. Tenancies Maintained  Long Term Only Calculation: Tenancies maintained from start to finish/Total Tenancies at start. Metric: Preferred: more than 90% Satisfactory: 75-90 % Action required: less than 75%	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 5 Tenancies maintained (long term housing)
KPM6 Complaints		Overview of complaints received and actioned within dates selected. Calculation: Total number of Tenant/Prospective Tenant complaints resolved within 30 days/Number of Tenant/Prospective Tenant complaints received during the period. Metric: Preferred: more than 90% Satisfactory: 70-90% Action required: less than 70%	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 6 Prospective tenant/tenant complaints
KPM7 Occupancy		Overview of occupancy data, including average occupancy rates and percentages of occupancy by Program. Calculation: Total Days Vacant/Average number of tenancies for the year.	The formula to use is 1 - ((Total days vacant /AverageTenancies) / 365.25) Total Days Vacant can be found in Reports>Property> Occupancy Report Average Tenancies is the averages of the Tenancies at Start and Tenancies at end of period
KPM8 Evictions		Overview of evictions including the percentage of evictions, the total number of evictions and exists vs evictions. Calculation: Total number of Evictions/Total number of exits during the period.  Metric: Preferred: less than 5% Satisfactory: 5-10% Action required: more than 10%	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 8 Evictions
KPM 9/10 Repairs		Overview of metrics related to repairs and maintenance, including urgent and non-urgent repairs. KPM 9 Urgent Repairs requested on time Calculation: Urgent requested repairs completed within 24 hours/Total number of urgent requested repairs Metric: Preferred: 100% Satisfactory: 90-99% Action required: less than 90%   KPM 10 Non Urgent Repairs completed on time Calculation: Non-Urgent requested repairs completed within 14 days/Total number of non-urgent requested repairs Metric: Preferred: more than 90% Satisfactory: 75-90% Action required: less than 75%	Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 9 Urgent Requested Repairs Reports and Exports > Statutory Reporting Analyser > Victorian Regulatory System (VRS) > KPM 10 Non-Urgent Requested Repairs

For more information about the VRS screen on Chintaro Insights

Please contact support@chintaro.com.au for further information about this report.