Chintaro Insights - VRS Screen

What is the VRS Screen used for in Chintaro Insights?

Chintaro Insights populates the VRS screen with the metrics and data required for the Victorian Regulatory System, commonly known as the Housing Registrar KPM (Key Performance Measures) Report. The types of information that the screen presents relates to tenancy management and asset repairs.

All organisations who need to be compliant with Victorian Housing Registrar and need to complete the CHIMES reporting will benefit from using this screen to gauge how they are tracking against these standard metrics ahead of reporting time.

Use the following section of this solution to find where the data for this report is populated in Chintaro. 

TABLE OF CONTENTS

• What is the VRS Screen used for in Chintaro Insights?
  
• Where does the information in Chintaro Insights - VRS Screen come from?
• For more information about the VRS screen on Chintaro Insights

Where does the information in Chintaro Insights - VRS Screen come from?

Use the guide below to reference where the data is coming from within Chintaro. Each KPM has a formula for metrics to show Preferred (Green), Satisfactory (Amber), Action Required (Red).

VRS Reporting KPM's

Section Name	Screenshot in Chintaro Insights	Description	Reference
VRS Reporting KPMs		Overview of each KPM, showing a blue tick for currently compliant, yellow exclamation mark for needing clarification and red cross for non-compliant.	Each KPM has a formula for metrics to show Preferred (Green), Satisfactory (Amber), Action Required (Red).
KPM1 Turnaround Time		Overview of turnaround times between tenancies exiting and new tenancies being created. VT Turnaround Calculation: Total number of days all tenancy units were vacant tenantable during the year/Total number of vacancies during the year. Metric: Preferred: less than 7 days Satisfactory: 7-21 days Action required: more than 21 days Vacant Untenantable Turnaround Calculation: Total number of days all tenancy units were vacant untenantable during the year/Total number of vacancies during the year Metric: Preferred: less than 21 days Satisfactory: 21-48 days Action required: more than 48 days	Reports and Exports > Reporting Analyser > Victorian Regulatory System (VRS) > KPM 1 Turnaround Time
KPM 2 Average Occupancy Rate		Overview of occupancy data, including average occupancy rates and percentages of occupancy by Program. Calculation: Total Days Vacant/Average number of tenancies for the year.	Reports and Exports > Reporting Analyser > Victorian Regulatory System (VRS) > KPM 2 Average Occupancy Rate
KPM 3 Exits		Overview of evictions including the percentage of evictions, the total number of evictions and exists vs evictions. Calculation: Total number of Evictions/Total number of exits during the period.  Metric: Preferred: less than 5% Satisfactory: 5-10% Action required: more than 10%	Reports and Exports > Reporting Analyser > Victorian Regulatory System (VRS) > KPM 3 Exits
KPM 4 Rent		Overview of rent arrears for the amount charged. Calculation: Total rent outstanding from current tenants/Total rent charged to tenants during the period. Metric: Preferred: less than 1% of the rent charged Satisfactory: 1-5% Action required: more than 5%	Reports and Exports > Reporting Analyser > Victorian Regulatory System (VRS) > KPM 4 Rent outstanding
KPM 5 Complaints		Overview of complaints received and actioned within dates selected. Calculation: Total number of Tenant/Prospective Tenant complaints resolved within 30 days/Number of Tenant/Prospective Tenant complaints received during the period. Metric: Preferred: more than 90% Satisfactory: 70-90% Action required: less than 70%	Reports and Exports > Reporting Analyser > Victorian Regulatory System (VRS) > KPM 5 Complaints
KPM 6/7 Repairs		Overview of metrics related to repairs and maintenance, including urgent and non-urgent repairs. KPM 6 Urgent Repairs requested on time Calculation: Urgent requested repairs completed within 24 hours/Total number of urgent requested repairs Metric: Preferred: 100% Satisfactory: 90-99% Action required: less than 90%   KPM 7 Non Urgent Repairs completed on time Calculation: Non-Urgent requested repairs completed within 14 days/Total number of non-urgent requested repairs Metric: Preferred: more than 90% Satisfactory: 75-90% Action required: less than 75%	Reports and Exports > Reporting Analyser > Victorian Regulatory System (VRS) > KPM 6 Urgent Repairs Reports and Exports > Reporting Analyser > Victorian Regulatory System (VRS) > KPM 7 Non-Urgent Repairs

For more information about the VRS screen on Chintaro Insights

Please contact support@chintaro.com.au for further information about this report.