Finance - Centrepay Bulk upload Service (CBuS)

Modified on Thu, 15 Dec 2022 at 11:30 AM

Centrelink Customers may ask to pay their bills and other costs through Centrepay. Each deduction can have an end date or target amount in place. The deduction is made from the tenants Centrelink Benefits before their payments are made to their account each fortnight. Organisations can update, cancel or vary this deduction on behalf of their tenants if they have permission to do so.

The CBuS screen in Chintaro enables users to create the file with the necessary information to do this as the last step of their rent review process. Approved Centrepay Businesses can submit a bulk file of multiple Customer requests to add, vary or cancel Centrepay Deductions, with appropriate Deduction Authority from Customers. User Guides for using these services are available on the CBuS landing page under the help menu.

This solution details:

Check clients have appropriate data and permissions entered
Create the export file to send to Centrelink

Check clients have appropriate data and permissions entered

All tenants who have consented to your organisation using the CBuS service need to have certain permissions checked and data entered to their screen in order for the data to be confirmed and sent back to Chintaro from Centrelink.

If you tenant has approved of you using CBuS, they need to have the following entered into their client screen (CBuS can only be submitted for current tenants):

Field	Description
Given Name	Must match exactly to what Centrelink have on their database
Surname	Must match exactly to what Centrelink have on their database
Date of Birth	Must match exactly to what Centrelink have on their database
CRN	Must match exactly to what Centrelink have on their database
CRA Changes (EVoR)	Tick indicates the client consents to using this service.

Create the export file to send to Centrelink

To create a single CSV file containing client information to send to Centrelink, from the Home screen, click Finance, then Centrelink Functions, and Centrepay Bulk Upload Service (CBUS).

Field	Description
Output Folder	Select the folder that the CSV file will be saved in, by clicking the ... button
File Name	Enter the name that the file will be saved as
Date of Deduction	Enter the Date of Deduction/CRA Changes. This must be at least 15 days in to the future.
EVoR Type	The EVoR type will default to Centrepay Deductions
Service Reason	Select from either ‘General Community Housing’ or ‘Indigenous Community Housing’
Rent Amount	Select either ‘The rent amount as the deduction date’ or ‘The “New Rent” Amount’
Adjustments	Some tenants will have other charges, arrangements or ASL's in addition to their 'Rent amount' that they are charged. Due to this fact, the EVoR screen in Chintaro enables users to choose if the amount that they are uploading to Centrelink is 'Rent Only' or if it includes these other amounts. Select ‘Rent Only Amount’, ‘PLUS all arrangement amounts’ or ‘LESS ASLs’

Click Select All to Include all Clients, or individually tick the Include box for those Clients you want to include in the export. Click Export and Chintaro will advise you the file has been created successfully in the location you populated.

You can then upload the CBuS file to Centrelink.