How to correct rent (If it's been charged at the wrong rate)
Modified on: Fri, 16 Jun, 2017 at 2:48 PM
From time to time, rent needs to be corrected. A Tenant’s rent may have been charged at the wrong rate and it needs to be corrected. You will need to:
1. Reverse the Rent Charges back to the last day of the correct Rent charge 2. Edit the Rent Record 3. Generate the rent forward at the correct rate
Reverse the Rent Charges back to the last day of the correct Rent charge
From the Tenancy Record, click the Generate Rent box. You will want to generate rent backwards, so remove the Rent Charged To date, and enter the last date the Rent was correct for the Room.
This will remove all incorrect Rent Charges from the Tenancy Ledger.
Edit the Rent Record
Click on the left hand side of the screen and the middle of the screen will change to show the weekly Rent Record.
In the current Rent Record (the line with no End Date), enter an End Date as the last day the Tenant was charged Rent at that rate (EG The last date this Tenant was charged $100 for the Room was 6/1/17):
Messages will appear to state 'There is no current Rent Record'. Click OK.
In the Line with the * enter the new Rent Record, including Start Date, (skip the End Date) enter the Other Charges and Market Rent (EG The first date of the new Rent Charges will begin is 7/1/17 - the day after the last End Date):
Generate the Rent forward
Once the Rent Record has been updated, you can wait until the Rent is generated in bulk, or click to generate the Tenant’s rent forward with the correct rate.