Error #3167 / # - 2147352567: Record is Deleted

**UPDATE: The July update of Microsoft Office 365 has resolved all issues.  It is now safe to update Office 365 and turn on automatic updates for the future.  See how to update Office 365 in this solution.

The May 2022 update of Microsoft Office 365 includes some code changes within Access (a component of your Chintaro setup) which has had global unintended consequences for Access users. If your version of Office 365 has been automatically updated, the issue will present itself in Chintaro through one of the below 'Record is Deleted' error messages popping up while you are using the system. Microsoft is currently working on a fix for this issue.

Should you encounter these error messages, the following solution details how to remedy the issue by rolling back from Microsoft's May release back to their April version, and details how to prevent the update from occurring on machines until such time as Microsoft advise the issue is resolved. 

TABLE OF CONTENTS

• Checking the version of Access that is running on a machine
• Updating Office 365
• Turning Automatic Updates for Office 365 On
• For further assistance with this issue

Checking the version of Access that is running on a machine

Open Microsoft Access

Click Account, then click About Access

The version number will be in the heading, and if it shows 2205, the PC is running the May 2022 version of Chintaro and needs to be updated to July 2022 or later (July 2022 is build 2206 as pictured below):

Updating Office 365

On any machine that is running Microsoft 365 and has a version previous to July 2022:

First, close all Office programs on the machine. 

Open Microsoft Access

Click Account

Under Update Options click Update Now:

When finished you will see the following message advising the Updates have been installed:

You can now log back into Chintaro

Repeat process on any other impacted computers.

Turning Automatic Updates for Office 365 On

Open Microsoft Access

Click Account

Under Update Options click Enable Updates:

Close Microsoft Access.

For further assistance with this issue

If you require further assistance, please contact support@chintaro.com.au or call 03 9111 2656 to speak to an agent.