Troubleshooting Display Issues Using Parallels Client on the Cloud

Modified on Mon, 04 Jul 2022 at 10:40 AM

When using Chintaro on the Cloud, most users have Parallels Client installed on their local machines to access Chintaro, as well as other applications such as Outlook, File Explorer, and Excel.  Sometimes issues can arise displaying the different applications when using multiple monitors.  This solution goes over a few trouble-shooting steps to try to resolve any issues. 


  1. After applying any changes to Parallels client you must logout fully, then log back in to test the change.  You can't just disconnect or end the application.
  2. If you are using the HTML5 version of Parallels, or are accessing it through an internal application, you will need to have Parallels Client installed locally to make these changes.  The changes will still be reflected when you use your preferred method of access.


Update 'DPI Aware Setting'

From Parallels Client, Select Tools > Options:

Tick 'DPI aware' and then click OK:

Log out of Parallels Client (right-click on the connection, then Log Off):

If issues still occur, follow the steps above to untick 'DPI Aware' and then follow the steps below.

Connection Properties > Display Settings

Right-click on the connection on the left in Parallels Client and select Connection Properties...:

Choose the Display tab at the top. Try different options such as 'Use primary monitor only' or 'Smart-sizing' (see highlights below). After ticking each option, logout of Parallels Client, Double-click to log back in, and retest to see if the issue has been resolved.

If you require further assistance from Chintaro Support

Please raise a ticket with Chintaro Support by emailing if you would like further assistance.

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