This error occurs when the Chintaro NewsFeeder is unable to get an Internet Connection. If you have encountered this error please see this Solution:


Why am I getting this error?


 On the Home Screen, there is now a Chintaro News Feeder which will display important messages from Chintaro Support:



If you cannot see the News Feeder and instead see this error message, the News Feeder has been unable to establish a connection to the internet.


How does it work?


Chintaro pulls the picture on the main screen from the address  http://chintaro.net.au.  This is not a web page, but a web service.  If you are getting this error message, this would suggest one of two things - you either do not have an internet connection or your firewall is blocking this address. 


Is my Internet connection the issue?


We would suggest first opening a web browser and searching for something on the internet to ensure that your internet connection is working.


Is my Firewall blocking the address?


If you have confirmed that you have a connection to the internet, you then need to ensure that your firewall has not blocked this address. If you open the address, Chintaro will be able to pull the html file from the web server and load it into the frame on the Homepage. If you are unsure how to do this, please get in contact with your IT person.