How to take a screenshot to send to Support
Modified on: Fri, 15 Jul, 2016 at 3:39 PM
If you have a problem that you need Chintaro Support to assist you with, we will ask you to take a screenshot of the screen you are having the problem with. We need to see the screenshot of the issue so we can identify what exactly has gone wrong, and a screenshot will allow us to help you quicker than if we get a an email such as "I have an error #".
There are a number of ways you can take a screenshot.
From your Keyboard
Press the Print Screen button on your keyboard. This will capture an image of your entire screen (or screens if you have multiple). The Print Screen button in your system may be labeled either as "PrtScn", "Prnt Scrn", "Print Scr" or may say "Print Screen". On most desktop keyboards, the button is usually found between F12 and Scroll Lock:
Note: You will not receive any confirmation that the screenshot has been taken.
If you want to take a screenshot of one screen but you have multiple, hold down the Control, Alt and Print Screen buttons at the same time:
Then, open an email and right click and paste the image (or press CTRL + V). Explain the problem in the email and send to Chintaro Support (firstname.lastname@example.org).
From the Microsoft Snipping Tool
The Microsoft Snipping Tool can be used to capture part or all of your PC screen, add notes, save the snip, or email it right from the Snipping Tool window. You can capture any of the following types of snips:
- Free-form Snip. Draw a free-form shape around an object.
- Rectangular Snip. Drag the cursor around an object to form a rectangle.
- Window Snip. Select a window, such as a browser window or dialog box, that you want to capture.
- Full-screen Snip. Capture the entire screen.
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