If you have a problem that you need Chintaro Support to assist you with, we will usually ask you to take a screenshot of the screen you are having the issue with. We must see a screenshot of the issue so we can identify what has gone wrong, and a screenshot will provide us the necessary information to help us resolve your issue as quickly as possible.
- Taking a screenshot from the Microsoft Snipping Tool
- Taking a screenshot from your keyboard
- IMPORTANT: Redacting or removing Personal Information regarding Clients, Tenants and Properties
Taking a screenshot from the Microsoft Snipping Tool
Taking a screenshot from your keyboard
Press the Print Screen button on your keyboard. This will capture an image of your entire screen (or screens if you have multiple). The Print Screen button in your system may be labeled either as "PrtScn", "Prnt Scrn", "Print Scr" or may say "Print Screen". On most desktop keyboards, the button is usually found between F12 and Scroll Lock:
Note: You will not receive any confirmation that the screenshot has been taken.
IMPORTANT: Redacting or removing Personal Information regarding Clients, Tenants and Properties
MDB Consulting takes the privacy and confidentiality of your Clients and Properties very seriously.
When you send a screenshot to support via email, we ask that you please redact or remove any personal information about your Clients, Tenants and Properties. This is particularly important when sending screenshots with confidential Client or Property information:
- Given Name
- Known As Name
- Date of Birth
- Related Tenants
- Address, City, State, Postcode
- Postal Address, Postal City, Postal State, Postal Postcode
- Contact Phone numbers
- Email Address
- Property Name
- Tenant's Names (in Room section)
- Tenant's Name
- Property Details
- Phone Numbers
- Related Tenants
PLEASE NOTE: Other screens such as Maintenance Tasks will have Client and Property information (Property Name, Tenant Names) that we ask you remove. This also applies to Finance screenshots, such as Tenancy Balances.
If you cannot redact the information of a screenshot, please arrange a Teams Meeting with a Chintaro Support team member.