How to remove the Security Warnings when starting Chintaro

Modified on Tue, 11 Dec 2018 at 09:20 AM

Depending on which version of Windows and Access you are using, you may get a series of annoying warnings that appear after you enter your login details to Chintaro. You may get this message a few times or up to 20 times before Chintaro opens. If you keep clicking Open, you will eventually get past them. The easiest way to make a folder "trusted" is to turn on Trusted locations, and setting the location (with Access 2010). The warning looks like this:

NOTE: The following steps need to be taken on all PCs that are running Chintaro.

The warnings are telling you that Chintaro is accessing a folder that is not a “trusted” folder, and therefore your computer is not sure is safe. The folder concerned is usually the local file Chintaro runs from, or the shared data folder that contains the Chintaro database files. Any folder that appears in one of these warnings in not “trusted”. The easiest way to make a folder "trusted" is to turn on Trusted locations, and setting the location (with Access 2010).

STEP 1. Open Microsoft Access

STEP 2. Select ‘Open Other Files’

STEP 3. Select ‘Options’ from the menu on the left hand side:

STEP 4. Select ‘Trust Center’ at the bottom of the left-hand menu on the ‘Access Options’ page. Then select ’Trust Center Settings’ on the right hand side of the pop up.

STEP 5. Select Trusted Locations from the menu on the left, and then tick the ‘Allow Trusted Locations on my network’ box.

STEP 6. Click

STEP 7. Add the Chintaro Data folder and the local Chintaro client folder to the Path field. For both folders, check the 'Subfolders of this location are also trusted' box:

Once you have added both locations (Data Folder on the Shared Drive and Client Folder on the C: Drive, the Security Warnings will no longer appear.

STEP 8. Repeat this process for all PCs that are running Chintaro.

If you are still running Access 2003 or earlier, please contact Support (support@chintaro.com.au) for a compatible version of Chintaro.

If you are also receiving a 'Stop Macros' error message, please see this solution: Adjusting the Trust Center settings in Access