How to move your Chintaro Databases (Access Users)

Modified on Mon, 16 May 2022 at 04:57 PM

This article explains how to move your Chintaro databases from one server/PC to another.


Database files

Chintaro databases are held in a \Chintaro\Data folder – usually on a server – that either has a mapped drive letter for users; 

e.g. W:\Chintaro\Data 

or is referred to by its UNC (Universal naming convention)

e.g. \\Server1\Chintaro \Data 

There are 4 database files held in this folder: 

  1. RHMDAT.mdb – where most of the dynamic Chintaro is held; 
  2. RHMREF.mdb – where reference data is held; 
  3. RHMAUD.mdb – where audit data is held; 
  4. RHP.mdw – where security data is held.

How does the Chintaro client “know” where the database files are held? 

The Chintaro client (Chintaro.mdb) stores internal links to the database files.

If the folders contained in its internal links no longer exist, then Chintaro tries to determine the new location of the files from the command line in the shortcut used to launch Chintaro. The last clause of the command line in the shortcut contains a /wrkgrp parameter, which is a link to the RHP.mdw file mentioned above (see screenshot below). The Chintaro client looks in this folder for the RHMDAT.mdb, RHMREF.mdb and RHMAUD.mdb, and then updates its internal links with the new location. 

Moving the databases

The process of moving the databases requires physically moving the \Chintaro\data folder, and then ensuring that the Chintaro clients will then find the correct location.

First move the folder to its new location. Make sure you don’t leave the old folder as it was. If you must leave it, change its name so that the Chintaro client can’t find it.

If you refer to the folder by a mapped drive letter (as in the example screenshot above), and the new folder is referred to by the same letter, there is no more to do.

If that’s not the case, you need to ensure that the Chintaro client will be able to find the new location. 

Linking the Chintaro client to the new location 

The Chintaro client is the Chintaro.mdb file contained in the C:\Chintaro folder in desktop installations, or under the Users\username% folder structure in Terminal Server/Remote Desktop installations.

If you change the /wrkgrp parameter as shown in the screenshot above, when the application is next launched, it will look to this location to set up its links. It will only do this if the old location can no longer be found. 

This process may take a few minutes. Once you have linked one Chintaro client, you will need to make sure all the other users’ copies are linked also. The easiest way to do that is to copy the version that is linked correctly around your network structure, as you would when installing a new patch.

If you require further assistance from Chintaro Support

Please raise a ticket with Chintaro Support by emailing if you would like further assistance.

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