Welcome to Chintaro
This page is designed to provide you with the steps required to get your Organisation up and running with Chintaro Cloud. It also covers System Updates and how to access Chintaro Support.
Getting your business started with Chintaro involves three main steps:
- Implementation including installation of the software used to run Chintaro Cloud
- Training End Users
A phone meeting between customer stakeholders and the Chintaro Implementation Team will be held to exchange information about your Organisation, and the steps required to move forward with implementation. Outcomes of this meeting will be to:
- Establish Timeline objectives
- Establish the number of users to be trained/involved in the implementation
- Scope Network setup/Office (where applicable) to ensure that Chintaro system requirements are met
- If you are receiving Centrepay payment information, ask your Centrepay Representative to change your statement to CSV file format (Australian Chintaro Users Only)
- System Requirements
Chintaro Cloud can be run on any internet connected machine or device, including iPads.
Chintaro Cloud requires a reliable and continuous connection to the internet. If your internet is unstable, the performance of Chintaro Cloud will be affected. If you are unsure what your internet speed is please run a speed test using this link to send to Chintaro Support: http://www.speedtest.net
If you wish to use Chintaro’s SMS capabilities, you will need to create an account with a third party SMS provider. Chintaro supports the following five providers, but if you already use a different one, discuss this with Chintaro Support:
Property Inspection Manager (PIM) app
The Inspections functions in Chintaro can be used in conjunction with a third party app from Property Inspection Manager. The Property Inspection Manager (PIM) app is available for the iPad. For information on PIM (including their annual license costs), please visit the PIM website.
Please note, there is no obligation to buy the PIM app, and many Organisations use the Inspections functions in Chintaro without the PIM app.
Implementing Chintaro – Installing Parallels Client
Further to the information in the above link, it is crucial that you ensure the following:
Port 444 is open
ChintaroCloud.com.au is whitelisted
Parallels Client is installed on each machine that will run Chintaro Cloud
Users have access to their Outlook Credentials
Users have access to their network Printers
Training End Users
Go to Meeting Training
Your organisation has chosen to complete Chintaro training remotely, via Go To Meeting Citrix screen sharing software. Training will consist of eight 30 minute sessions and cover all the main functions of Chintaro. Users will connect to Go to Meeting via their PC and either dial in to the meeting using their telephone or use the computer audio option.
The Chintaro Training Agenda is attached as Appendix A.
Regular system updates are performed approximately once a month in response to requests from our users, statutory changes and sector demands. Chintaro Cloud users will be updated out of hours by the support team to the latest version once it has been fully tested.
Backing Up Chintaro
Backups of your data will be done every night, so you don't need to worry that your data is in danger. Chintaro Support will store your backups for the last seven days, the first day of the month and then the 1st July each year. You'll also be able to take additional copies of your backups (if that will help your organisation feel more secure or if you would like to store backups beyond what your licence fee includes.).
At times, you will need to contact Chintaro Support for assistance. The process for getting help is as follows:
Check the Online Knowledge Base
Our Online Knowledge Base contains hundreds of articles about how to use the system, and how to solve common problems. You can also access the Knowledge Base through Chintaro by clicking the ‘Support’ button on the Home Screen Main Menu.
Raise a Support Ticket with the Chintaro Helpdesk
If you have checked the Knowledge Base and cannot find the answer to your problem, you can raise a ticket with the Chintaro Support Helpdesk. This helpdesk is constantly monitored during office hours (8:30 – 17:30 Monday to Friday AEST). Your request for assistance will be attended to in order of urgency.
To raise a ticket with Chintaro Support, please email firstname.lastname@example.org describing your problem (what you were doing when the problem happened), and include a screenshot showing the issue.
Alternatively, you can raise a support ticket via the Online Support Portal which can be accessed through Chintaro by clicking the ‘Support’ button on the Home Screen Main Menu.
You can call Chintaro Support during business hours for Australian Eastern Time (which may not be in your time zone). If we’re not there, leave a voicemail and we will respond when we can. Please note, if you are having a problem with Chintaro, we will most likely ask you to send us an email with a screenshot and detailed description of your issue so you may want to skip the call and just email us directly at email@example.com.
For Australian Chintaro Users, please call 03 9111 2656
For New Zealand Chintaro Users, please call 09 888 9296
Appendix A - Chintaro Training Agenda
This is a suggested training schedule, assuming you will be using all of these functions in Chintaro. Where they are not appropriate to your business, we will skip them. If time permits, we can add more components to your training.
Each session will usually take around 30 minutes.
Logging in, the Home Screen, getting around in Chintaro, Search Screens, creating new Users
Client Overview, Adding a new Client
Tags and Alerts, Notes, Action Notes, creating households
Adding a new Property, Rooms (Tenantable Units)
Tenancy Overview, Creating a Tenancy, Tenancy Screen
Tenancy Training cont’d
Tenancy Transactions, Payment Splits/Arrangements, Bonds, Communication, Statements, Arrangements, Bulk Functions
Generating Rent in bulk, importing Centrepay files (Australia only), Keying in Bank Txns, Tenancy Balances, Arrears Management
At the end of this session, participants will be emailed links to online resources covering further financial aspects of Chintaro.
Property Maintenance Training
Adding Tradespeople, Property Inventories, creating and updating Maintenance Tasks (Work order) for Responsive Maintenance, customising a Work Order template, completion details of Work Orders
Property Maintenance Cont’d
Closing Maintenance Task, Finding Closed Maintenance Task, Inspections
Additional Property Inspections training can be offered in a follow up session if users choose to use the Property Inspection Manger app in conjunction with Chintaro.
Complaints, Report and Exports, Occupancy Calculation, System Maintenance, Waiting List
Not covered during training
Management Fees, Generating Property Charges, Waiting Lists, Rent Reviews, Plastic Card Extract, Room Bookings (Outcare Organisations), Strata Companies, Management Fees, Market Rent Review, Property Census, Generate Charges, Forecast Maintenance.
All Chintaro users have access to our online resources, including a comprehensive knowledge base and training portal for ongoing learning.
Online Knowledge Base
All the material, both covered and omitted, in these sessions is available in our online knowledge base. The knowledge base contains hundreds of short how-to articles with relevant eLearning videos embedded.
Online Training Portal
To get the most out of training, we strongly recommended that all users complete the free online Chintaro Quick Start Basics course before you start one-on-one training. This course takes approximately 120 minutes to complete and covers all of the main functions to get you started with how to use Chintaro. Completing this course will give you a head start in learning about how the system works, and will benefit you greatly though your one-on-one training.