At times, rent (and other weekly charges if applicable) will have been generated too far in to the future for a Tenant, and as such, you need to reverse the charges back. An example of this would be when a Tenant has vacated but their rent charged to date is not the same as the vacated date and you need to reverse the charges back to the last day that the Tenant was charged rent for the property.
The method detailed in this solution will reverse both rent and any other ongoing weekly charges for the Tenancy (EG Utilities Charge).
Reversing the charges
To reverse the rent back to the last day the Tenant was charged for the room, you first need to open the Tenancy screen (Home > Tenancies > Manage Tenancies > Double click Tenants name).
Then, go click Generate Rent in the blue buttons at the top of the screen and the Generate Rent box will appear. The Rent Calculated To date will show the date 14 days in the future (this may show 7 days if your Organisation generates Rent on a weekly basis):
Delete the date in the Calculate Rent To field by highlighting and pressing <DELETE> on your keyboard, and enter the last date that the Tenant was charged rent for the room in the Calculate Rent To field. When you press <TAB>, you will see the number next to Days Rent become a minus number (in this example, Chintaro will take off 4 days of Rent generated to bring the Rent Calculated to):
Click Generate. Chintaro will recalculate the number of days charged for the period and the rent (and other weekly charges) will be reversed back to the last day the Tenant was charged rent for the room: